Soko GlamReviews of sokoglam.com

I ordered a number of sheet masks for my sister's birthday. After placing the order, I got an email saying one mask had since gone out of stock, so it wouldn't be in the order. I immediately responded and asked to substitute another mask in, but was told they couldn't do that because they had already shipped the order, so if I wanted the additional mask I'd have to pay a second shipping fee. Cut to my sister's birthday the next week, when she didn't even have the package. I checked the tracking information and it didn't ship until three days AFTER they told me it had. Super frustrating customer service, will not be using again.

Not a great experience. They take forever to ship a product to Europe (more than 3 weeks) and their return policy is rubbish (a customer has to pay) and they claim natural origins to their products but they contain petroleum and silicone. Won't be buying from them again. Avoid!

Sokoglam does not ship in 1-2 business days as advertised on site. The only way to reach customer service is through email with a 1-2 business day wait. Definitely not customer friendly policies which demonstrates that sokoglam does NOT put the customer first.

Horrible customer service.

They have great products but they are pretty expensive, I want to order from the again but, after like a month or two I got my package so the shipping was really slow. But a couple weeks I got my package they started to take money from my bank account, it wasn’t a big amount of money but they drew like 10$ or so, and I didn’t understand why because I already paid for everything thin shipping, tax, fees and the products. They never gave back the mine but, It’s not that, is the fact that they had my bank info and that they could draw my money was scary

Update as of 2019: After my last experience with Soko Glam (slow response, lack of return shipping label or covering return shipping cost), I didn't want to do business with them. But I was forced to purchase something to use my store credit. Unfortunately the product didn't work for me and I requested a return, the improvement since last time that they generated a shipping label, but it is poor customer service to make me pay return shipping fees in 2019. I understand they may have policies and revenue models but not footing the return shipping fees only makes them lose customers. I am going to pay for the return shipping this time and get the rest of my money back so I don't have to do business with them ever again and will share the same with friends in my social circle. Soko glam products are great but definitely more expensive than what you would pay in Seoul. There are many sites out there that have similar products and better customer service.

After reading the reviews, I decided to order and give it a try. Horrible service. Ordered $32 worth of products from them and received nothing but a sample. When I emailed the proof to ask why they simply told me it is sold out and only offered a refund when I brought up this issue. If I haven't emailed them, I wouldn't have gotten my refund. They refunded me short of $2. It's not about the money, it's the inconsistency. I emailed them again, and it has been no reply for 13 hours. #scam #fraud