Soko GlamReviews of sokoglam.com

i ordered on the 2 of february 2023. I checked on to the tracking and it has been on the same spot for over 10 days so I emailed soko and they said that the order had been shipped back to them they told me that they would just send it back to my address and so they did a month later the same thing happened. THEY ARE A SCAM

Feel like I have been scammed. Wouldn't touch this company. Awful customer service and false advertisement. I am now out of pocket and no one is answering.

I tried the Then came you lip mask. It doesn't work. I think it makes my lips feel worse. Simple aquaphor is better. I have to pay to return and if half the product is used they don't refund. My lip mask came in a tube that is not see through. They're a joke. Don't waste your money.

I purchased a product similar to another product I use regularly. This is supposed to be the same ingredients. These ingredients usually cause a peeling/exfoliation within days. I bought a package of 3. None of them worked. I contacted the company to let them know that it was either a defective batch or one of those that really don't use the products on the label. I was basically told too bad. I want to warn you that you are probably receiving a product from China and it is doubtful that the actual product you think you are getting is what you will receive. I won't order from Soko Glam again and I wanted to warn any other pontential customers to not waste their month.

I have shopped on this site several times, and I have concluded that this is a 1 star business. Positives: (1) Products have been mostly fresh. (2) Only $35 minimum for free shipping, which is generous. But the speeds are so slow that I often get airmail (not EMS) from Japan faster. (3) Support representatives get back to you quickly, and a majority of their communication is actually responsive to the question posed. Negatives: (1) Only positive reviews are published. Negative reviews are not only not published, but they do not even bother to contact you and let you know that the review was not published due to whatever reason in their TOS. While not all businesses notify you of rejected reviews, Soko Glam sends multiple marketing spam messages per day, so it's not like they don't know how to over-email you. Why not alert the reviewer that the negative review was rejected? (It's obviously intentional.) Had you notified me that my negative review would not be published for X reason, it would have given me a chance to re-submit a NEW negative review. By not doing so, your star rating is inaccurate, and at the very least, it's a DISHONEST presentation of your product. (2) "Exclusive" or "limited time" sale prices advertised in email have led to a broken or non-sale page. For example, I once received a fancy email stating some specific sheet mask set was on sale. Literally within seconds of receiving that email, I clicked on the sale picture link, and it just took me to the product page where the item was still listed at regular price. Huh? No sale? I asked the chat representative why the discrepancy, and she gave me a virtual eye-roll, telling me that the holiday season sale had ended. She made me sound like I was some idiot who had arrived late for Christmas. Excuse me? It was your email?? Surely, you should know your own offers better than I do? Very disorganized. (3) I get automatically signed up for non-stop spamming of irrelevant marketing messages any time I visit sokoglam.com and simply log in to the site. NO MEANS NO. Why are you signing me up again? I don't care about a new line of products I've never heard of and don't need 3 emails per day about it. They must have similar programming as Mercari -- nonstop junk mail.

I spent an hour on the website, super excited about picking out the most highly rated products. I placed my order and it was cancelled by Soko Glam days later. I sent an email asking for help and was brushed off with a generic response. I spent more time to re-place my order and they cancelled it again. I sent another email to ask why and was ignored. HORRIBLE/ NON-EXISTENT CUSTOMER SERVICE.

Placed an order and was charged 3 mysterious taxes. Some "NYC tax" (?!), "special tax" etc. Wrote them a message regarding that - no response. Fishy business, never again. Shopping with companies based in Korea instead, no tax, no shipping

HORRIBLE CUSTOMER SERVICE!!!!