Our journey began with a simple yet powerful idea: to bring affordable luxury furniture to homes across the United States. Founded on the principles of quality, style, and affordability, Soka Home is more than just a furniture store, it's a destination where your dream home comes to life.
Soka Home (sokahome.com) has 139 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
Also known as
sokahome.com
Website
sokahome.com
Category
Furniture Stores
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 79% of reviews.
Latest
Most recent review: July 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I’ve only had the sofa for a few weeks and the leather fabric has ripples in it from lack of support and cushion underneath. It looks very worn as a result and does not reflect the $4k price paid. I’m beyond disappointed.
Response from Soka HomeOct 22, 2024
We’re sorry to hear about your experience and understand your frustration. To assist you better, we encourage customers to provide specific details about their purchase so we can address any concerns directly. Our commitment is to ensure satisfaction, and we’d appreciate the opportunity to resolve this matter. Please reach out to us with your order information.
AB
Asia B.
This company has been the worst company…
This company has been the worst company for several delays, the worst customer service no explanation just text messages saying delivery has been rescheduled. Especially when all items ordered were “ in-stock” this has been going on for well over a month now. Items not making it to the warehouses blah blah blah. i would never recommend this company or they shippers Metropolitan to any one especially if your a designer and have clients awaiting with false dates more than one time.
Response from Soka HomeAug 8, 2024
Dear Customer,
I sincerely apologize for the delay in the delivery of your sofa. I understand how frustrating this situation must be, and I deeply regret the inconvenience caused.
We had initially informed you that the sofa would arrive at our warehouse by July 22. We placed the order with Metro on July 30, and based on the logistics details from the website, the revised delivery date is now August 8. Unfortunately, unforeseen delays have affected the shipping schedule.
Please rest assured that we are closely monitoring the situation and are doing everything possible to expedite the delivery. Your satisfaction is our priority, and we truly appreciate your patience and understanding during this time.
If you have any further questions or concerns, please feel free to reach out to us. We are here to assist you.
Thank you for your understanding.
Best regards,
SokaHome
JE
jeff
If I could give them a zero I would
If I could give them a zero I would. Customer service and communication is so bad I am 40 days into waiting for my order and no close when I will get a refund. It was so bad the overseas assistant ir ai assistant just keeps saying th am you for your patience. After 40 days I have asked for a refund for the last week. Response thank you for your patience it is being processed. 10 days later I had to call my bank to try and get a refund. Still waiting. These guys don’t have anything in stock amd don’t communicate ever. Unless you have months to wait don’t buy from SOKA.
Part 2
So I have finally gotten SOKA and managers Yuki and Austin to initiate a refund that was requested May 29th. 13 days and having to call my bank to dispute the transaction just to get them to do anything at all. Still don’t have my money back. Maybe another 72 hours if it suits them. Does anyone know how to upload email chain on here? I would love to post exactly what Suki and Austin had to say and show the timelines. Folks do not do business with this company.
Response from Soka HomeJun 12, 2024
Dear Valued Customer,
Thank you for sharing your feedback. We sincerely apologize for any inconvenience caused by the delivery time and the refund process.
Upon receiving your order, we immediately arranged for our warehouse to prepare the items. However, due to the high demand for our sofas, it took some time to restock. We completely understand your concern regarding the delivery timeline and have worked diligently to meet your expectations.
When you requested to cancel the order, we actively communicated with you, attempting to retain your order by offering a gift and cash compensation. We hoped these gestures might persuade you to reconsider since finding a sofa you like can be challenging. Our primary goal was to provide you with a satisfactory product.
This retention process took some time, as we were keen to explore all options to resolve the issue to your satisfaction. After discussing several offers, you decided to proceed with the cancellation, which we respected and acted upon immediately. We then initiated the order cancellation process, which also required some time to complete.
Throughout our communication, we carefully considered your requests and, after consulting with our company, found that we were unable to meet all of them. We apologize for the wait and greatly appreciate your understanding. Following our final discussions and being unable to reach a mutual agreement, we proceeded with the refund.
Once the refund was arranged, the bank needed additional time to process the transaction. We regret the lengthy overall process and the inconvenience it caused. Throughout this time, we were committed to actively assisting you and addressing your concerns.
We are deeply sorry for any disruption caused and appreciate your patience and understanding during this time.
Best regards,
MW
Mark W.
Everything I have been told by this…
Everything I have been told by this company since the first time I called has been a lie. I called before I placed my order to let them know that I needed a certain window of time for my delivery and I would need white glove service. The white glove service was offered and so I paid for this at a cost of $199. After the order was placed, I was told white glove service was not available and it would be shipped FedEx at a time that was not in the original window of time. So I called and asked for a refund. I was told I would get a refund within 2-3 business days. After 3 business days had passed, and still no refund, I called. After the call, suddenly I was told the refund would be processed. I am still waiting for the refund to hit my credit card. Funny how when I order, the charge immediately hits my credit card, but when I want a refund, it takes several business days, then a call back to the company to get the refund processed and still it's going to take several days for the refund to show up on my credit card. Everything I was told by the sales rep before I placed the order was not correct and then, after the order became a fiasco, the time to get my refund was also incorrect per the sales rep. Don't trust anything they say as you will find out it's probably not true. TERRIBLE CUSTOMER SERVICE!
Response from Soka HomeMay 6, 2024
I'm sorry to hear about your dissatisfaction. We have been working hard to resolve your issues during this period. Since you ordered a relatively lightweight chair, we generally do not provide white-glove service for this type of chair. Therefore, after obtaining your consent, we promptly refunded your white-glove service fee and committed to sending staff to assemble the chair for you free of charge. Under these conditions, we also waived the $99 shipping fee for you.
As for your complaint about the slow refund process, we processed the refund promptly after you requested the cancellation of the order. However, to ensure the security of the transaction and due to the processing time required by banks, it may have taken some time for the refund to be credited to your account.
We apologize for any inconvenience this may have caused you, and we wish you a wonderful day.
RI
Rita
The absolute worst service I have ever…
The absolute worst service I have ever dealt with. Not only are the quality of the couches horrible and not per the description, but the return process has been a nightmare. There is over $800 in RETURN FEES. They makes you pay $600 for the logistics company that is never mentioned on the site. And not only that, but I've been waiting for a month for them to arrange a pickup date and I don't understand why they're dragging the process out. Such a terrible experience. I do not recommended buying anything from this site.
Response from Soka HomeMar 4, 2024
At Soka Home, we are more than just a furniture store; we are the place to realize your dream home. You purchased your empress Beige sectional on December 7, 2023 for a discounted price of $3200, and you're returning it because it's not as soft as you expected.
We understand and respect each customer's unique sense of comfort and beauty. While we know you preferred the softness, our return policy states that a preference for comfort alone is not a product quality issue for returns. Nonetheless, our customer service team remains committed to resolving any post-sale issues in a timely manner. As part of our commitment to your satisfaction, we offer return options: including the standard $605 restocking fee and a 10% deduction on the total price of the sofa ($3,269.50 - $199 White Glove Fee = $3,070.50 $3,070.5*0.1 = $307.05), so the total cost of the return is $912.05. In order to expedite the return process and ensure a seamless experience for you, we are willing to cover $100 of these return fees and the final logistics of the packaging, even if you are unable to provide the original packaging in a timely manner.
Soka Home's goal is to make your experience as pleasant and hassle-free as possible. If you are still confused by any aspect of the process, please feel free to contact us and we appreciate your understanding and patience.
