Soka HomeReviews of sokahome.com

Response from Soka HomeJul 3, 2025

Dear Customer, We sincerely apologize for the inconvenience caused by the delivery scheduling conflict. We fully understand your frustration and truly appreciate your feedback. Regarding the return request, we want to assist you in finding a suitable solution. Since the delivery involves a third-party logistics company, sometimes their scheduling and resources are limited. However, we will do our best to coordinate and ensure your needs are addressed promptly. Please feel free to contact our customer service team at your convenience. We will prioritize your case to arrange a return or reschedule the delivery to your satisfaction. Thank you very much for your understanding and support.

Response from Soka HomeJul 3, 2025

Dear Customer, Thank you very much for your patience. Regarding your refund concern, please kindly note that part of the refund amount involves bank processing time and interbank transfer procedures, which usually require several business days to be fully credited. We have already submitted the refund request according to the process. Please kindly check your account balance to confirm if the corresponding amount has been received. If you do not receive the full refund within the next few days, please feel free to contact us at any time. We will follow up promptly to ensure your rights are fully protected. Thank you for your understanding and support!

Response from Soka HomeMay 6, 2025

Hi Philip, We sincerely apologize for the delayed refund and for the frustration and inconvenience this situation has caused you. We completely understand how disappointing this experience must have been, and we take full responsibility for not resolving it sooner. Please be assured that your refund of $4,453 has now been processed. We kindly ask you to check your account balance to confirm receipt. If you do not see the funds, please let us know right away so we can follow up. Once again, we deeply regret the delay and thank you for your patience. Your feedback is valuable to us, and we’re taking this situation seriously to ensure it doesn’t happen again. Warm regards, Soka Home Team

Response from Soka HomeApr 16, 2025

Thank you for taking the time to share your feedback with us. We are sorry to hear that your experience did not meet your expectations. We take all issues raised by our customers seriously as they help us to continually improve. We understand how frustrating it can be when things don't work out the way you want them to, and we apologize for any inconvenience this may have caused you. Our team works hard to ensure quality products and services, but it's clear that we didn't do enough in your case. If you would like to provide more details about your experience, we would love the opportunity to make it right. You can reach us directly at [email protected] or (888)585-5044 and a member of our support team is available online 24/7 to assist you. We value your feedback and hope to regain your trust in the future.

Response from Soka HomeMar 18, 2025

Dear naya, We sincerely apologize for the frustration and inconvenience you’ve experienced. We completely understand how upsetting this situation has been for you. Please know that due to the high volume of orders we process daily, all requests are handled in order. However, your case was marked as a priority from the beginning, and the refund was processed on our end. The actual time it takes for the funds to appear in your account depends on your bank’s processing time, which may cause a slight delay. We truly appreciate your patience and trust that you have already received the refund. If you have any further concerns, please don’t hesitate to reach out—we’re here to help. Best regards, AVA SOKA HOME

Response from Soka HomeMar 18, 2025

Dear Theresa, We are truly sorry to hear about your disappointing experience with your sofa. Your frustration is completely understandable, and we sincerely apologize for the delays and inconvenience you’ve faced. This is certainly not the experience we want for our customers. Please know that our after-sales team is actively working on resolving this matter for you. We deeply appreciate your patience and the time you’ve spent communicating with us. We will do our best to find a satisfactory solution as soon as possible. Once again, we sincerely apologize for any frustration this has caused. Thank you for giving us the opportunity to make this right. If there is anything else we can do to assist you, please don’t hesitate to reach out. Best regards, AVA SOKA HOME

Response from Soka HomeJan 2, 2025

Dear Customer, We sincerely apologize for the inconvenience you experienced with your recent purchase. We understand your frustration and truly regret that the initial delivery did not meet your expectations. To resolve this matter, we have already arranged for the replacement of the defective chaise section and sent it out to you. Additionally, we have issued a compensation as a gesture of goodwill for the inconvenience caused. All relevant details, including tracking information and next steps, have been emailed to you. We kindly ask you to check your inbox at your earliest convenience, and we would be grateful if you could reply to us directly if you have any further questions or concerns. Your satisfaction is very important to us, and we are committed to ensuring that this matter is fully resolved. Thank you for your patience and understanding. Best regards, Ava Soka Home Customer Support Team

Response from Soka HomeDec 2, 2024

Dear customer, Thank you for taking the time to share your experience with us. We deeply regret to hear about the challenges you’ve faced and want to assure you that your concerns are important to us. We sincerely apologize for the inconvenience caused by the condition of the armchair and the delays in resolving your issue. It’s certainly not the experience we strive to provide, and we understand how frustrating and exhausting this must have been for you. Our team works diligently to ensure quality and timely resolutions, and we regret that the process has not been as smooth as expected in your case. It seems there may have been unforeseen logistical challenges with the return and communication processes that caused these delays. We take this feedback very seriously and are actively reviewing what went wrong to ensure this doesn’t happen again. We understand the frustration caused by the delays in refunding your armchair, and we want to work toward a resolution immediately. A member of our team will reach out to you within 24 hours to confirm the next steps and ensure that this matter is resolved promptly. We truly appreciate your patience and hope to regain your trust by making this right. Should you have any additional details or concerns you’d like to share, please don’t hesitate to reach out to us directly at (888)585-5044. Thank you for giving us the opportunity to address this situation. Sincerely, Soka Homes Customer Service