Elena M.
The couch is bad quality and impossible to get refund
The couch is bad quality though it’s pretty expensive. It stuffed unevenly and the material is pure. But the most fraud is the costumer service- they promised a refund but I’ve never received a cent. I am claiming the case in the court. Don’t buy from them- fraud company
Response from Soka HomeDec 10, 2025
Dear Elena, Thank you for sharing your feedback. We sincerely apologize to learn about your shopping experience and fully understand your disappointment when both product quality and communication services fall short of expectations. We take the issues regarding uneven sofa filling and fabric quality very seriously. This is absolutely not the standard we strive for. We kindly request the opportunity to thoroughly investigate your case to ensure proper resolution. Regarding the refund matter, we wish to clarify: we never intentionally delay payments. If a refund has been promised, it will be processed as scheduled. Our customer service team has already reached out to you. Please be sure to check your email or answer our calls. We fully respect your right to file a complaint and understand your disappointment. Thank you for bringing this issue to our attention. We will handle it with professionalism and transparency. Sincerely, Soka Home Customer Support Team