Soka Home Reviews | Read Customer Reviews of sokahome.com

Soka Home Reviews | Read Customer Reviews of sokahome.com

Soka Home reviews

Showing 61 reviews with 1 star · Clear filters

Colby
Feb 17, 2026
Horrible customer service/did not receive product or refund
Horrible customer service, red flag vibes and inconsistent stories regarding shipping delays, which parts are in stock versus what parts are being shipped, factory moving from germany to southeast asia/china. I chose to cancel my order- given I placed my order over black friday weekend in 11/2025 and was told 8 weeks from purchase, then end of January, then mid february, then end of february, then march then april for my sectional to arrive. Once I requested a cancel and a complete refund, this company said I had to wait 15-20 business days for a refund. I filed a chargeback dispute with my bank and shopify who I paid through to expedite the refund and investigate this company. Now SOKA is wanting me to drop the chargebacks in order to issue me a refund. major red flags!! still seeking a full refund. buyers beware, this has been a NIGHTMARE.
Response from Soka HomeFeb 25, 2026
Dear Customer, We are genuinely sorry for the frustration and stress this experience has caused you. We understand how disappointing extended delays and shifting timelines can be, especially for a significant purchase placed during the holiday season. Due to international freight congestion and manufacturing transitions that affected multiple suppliers, certain sectional configurations experienced production and logistics delays beyond our original estimates. We acknowledge that revised delivery projections can understandably create concern and confusion, and we regret the impact this had on your experience. Regarding the cancellation and refund: once a chargeback is initiated through a bank or payment processor such as Shopify, the transaction enters a formal dispute process governed entirely by the financial institution. During this period, merchants are not able to independently issue a separate refund outside of that system, as doing so can result in duplicate reimbursement and regulatory violations. At no point is a customer required to withdraw a dispute in order for us to “allow” a refund. Rather, the chargeback process itself becomes the official refund channel and must be resolved through the bank’s review procedure. We fully cooperate with these investigations and provide all requested documentation. We respect your decision to pursue formal dispute resolution and will continue to work within the appropriate financial and legal frameworks to ensure the matter is handled properly. SOKA Home remains committed to operating transparently and in compliance with all payment processing regulations. Sincerely, Soka Home Customer Support Team
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Bobbi
Feb 17, 2026
Terrible experience so far
Terrible experience so far. We purchased a 8k$ sofa plus insurance on 11/25/25. Still haven’t received. Their website states 5-15 days of shipping. AFTER purchase we were notified, when asked, that it would take 8-10 weeks. Bummer, but ok. Then we were told end of January…. Still nothing , mid February. You can’t call because mailbox is full. To make matters even worse I keep getting emails about their products and the current sales. Maybe less marketing and more order fulfillment ?! Super fed up and would love this matter be resolved, their address is local to me and I will seek legal assistance if not resolved in a timely matter. Update: asked for a refund, was told 15 days, however based on their response to this post it doesn’t sound like they are giving me my refund. I’m very distrustful at this point that I will get my money back without a fight. Was told I was getting a refund on 2/19/26, today is 2/28/26, still can’t get proof the refund has even been submitted to the processor. 15 days is clearly a stall tactic. The 15 days isn’t due to card processing times, it’s 15 days on their end. Class action lawsuit anyone??? It’s clear that this is a pattern with this company. Update: it’s been 15 days and still no refund. Update: almost 30 days since my refund has been “ processing.” They refuse to give me there legal information. The Stimson address is invalid, as my certified mail was returned for invalid address. You can check ca consumer affairs for another address. I’m already steps into a smalls claims court case, and have contacted the attorney general, consumer affairs, and BBB. Sokas furniture is beautiful, but this is NOT worth it. I will continue this fight.
Response from Soka HomeFeb 25, 2026
Dear Bobbi, We sincerely apologize for the frustration and disappointment this delay has caused. We understand that this is a significant purchase, and extended waiting times are understandably upsetting. At the time of purchase, the general shipping timeframe displayed on our website reflects standard transit windows after an item has completed production and is ready to ship. Certain large furniture pieces, particularly made-to-order or imported items, may require additional production and freight time. We regret if this distinction was not clearly communicated at the outset. Your order has not been overlooked. Due to ongoing freight and logistics delays affecting large furniture shipments, some timelines have extended beyond original estimates. We recognize that revised delivery projections can be frustrating, especially when expectations shift. Regarding phone accessibility, we are currently experiencing high call volume, and we acknowledge that this has impacted voicemail capacity. We are actively working to improve response accessibility. For the fastest assistance, we recommend continuing communication via email so there is a documented record and dedicated case handling. Promotional emails are automated and sent to our broader subscriber list; they are not connected to individual order status. We understand how this may feel frustrating while awaiting delivery and appreciate that feedback. We remain committed to fulfilling your order and resolving this matter appropriately. If there are specific concerns regarding your timeline, our support team is prepared to review your case directly and provide the most current update available. Thank you for your patience as we work toward a resolution. Sincerely, Soka Home Customer Support Team
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Michael
Feb 6, 2026
Danger! Danger! Danger!
Update! February 10, 2026 Still DANGER. DANGER. DANGER. I HAVE WAITED AND WAITED FOR MY REFUND GOING ON 37 DAYS TODAY. NOW WE ARE PLAYING THE EXCUSE GAME OR NO GAME AT ALL BECAUSE THEY WONT REFUND ME MY MONEY. THERE IS NO WAY TO CONCEPTUALIZE HOW THIS COMPANY PREYS ON FOLKS, TAKES THEIR MONEY AMD THEN GHOSTS THEM. DO NOT, I REPEAT DO NOT FALL VICTIM LIKE THE REST OF US HAVE. Danger! Danger! Danger! Now I have to file a lawsuit to get my refund for furniture that was cancelled over a month ago. Just read all the other 1-star reviews, all with the same horrific experience. They keep responding with, “we can’t do anything because of the dispute”, when in reality, they could accept the dispute and refund. They don’t want this on their record. I did some searching around for my lawsuit and found that they are a company working out of a CubeWorks (basically like a workspace they rent to use as a workspace). They do not own any sort of warehouse or company store front. Please heed the warnings here. I would likely bet the good reviews are done by employees trying to shake the bad reviews.
Response from Soka HomeFeb 9, 2026
Dear Michael, Thank you for sharing your concerns. We truly understand how upsetting and stressful this situation feels, especially when you’ve been waiting longer than expected for a resolution. We’re very sorry for the frustration this has caused. We’d like to gently clarify how the refund process works once a bank dispute is opened. At that point, the matter is formally managed by the financial institution, and we are required to follow their process. During an active dispute, we’re unable to issue a direct refund outside of that system, as doing so could result in duplicate transactions. While this can feel limiting, it is a standard requirement across payment providers. Regarding our operations, we want to reassure you that we are a legitimate, registered business. Like many modern furniture brands, we operate without a public storefront or owned warehouse, working instead with manufacturing and logistics partners. This does not affect our responsibility to our customers or our commitment to resolving issues properly. We value all customer feedback, both positive and negative, and we do not fabricate reviews. Our goal has always been to provide quality products and transparent service, even when situations don’t go as smoothly as anyone hopes. We remain fully committed to cooperating with the dispute process and providing all requested information so this can be resolved as quickly and fairly as possible. We truly appreciate your patience during this process and hope for a prompt resolution. Sincerely, Soka Home Customer Support Team
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Leemang
Jan 20, 2026
Soka furniture is scam, do not order
I ordered sofas and recliner and there was no delivery date provided. I called them more 10times and finally talked to representative. She told me it takes 2-3 months delivery time so i canceled it They asked me 2weeks refund days No refund two weeks later , i called them never answered. They just email me and gave me lots of excuses (issues with phones , international protocal issues etc) They give you some excuses that nobody believes I think it is kind of scam to hold customers money more than a month or two months to get interest from the bank.
Response from Soka HomeJan 20, 2026
Dear Lee, We’re sorry for the frustration caused. The items ordered were made-to-order, with a standard 8–12 week production and delivery timeline, which we regret was not communicated clearly at the outset. After your cancellation was confirmed, the refund was initiated according to our policy. While we aim to complete refunds within 14 business days, international payment processing and banking clearance can occasionally cause delays beyond our direct control. During this period, our phone support experienced temporary technical issues; however, we continued to assist via email. We would like to clarify that Soka Furniture is a legitimate business and does not benefit from holding customer funds. We apologize for the inconvenience and are improving our communication to prevent similar issues. If the refund is still pending, please contact [email protected] with your order number so we can assist promptly. Sincerely, Soka Home Customer Support Team
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Cindy
Jan 5, 2026
Soka Home is not a company, it is owned by an Asian couple who work out of their home.
Hello, my name is Cindy from Littleton Colorado. I purchased a sofa from Soka Home this past September 2025. I received the sofa 6 weeks later and found that the sofa was not made in a warehouse, it looked like someone put it together in their garage!!! I IMMEDIATELY contacted Soka Home, I arranged for the sofa to be picked up IMMEDIATELY!! 5 days later Metropolitan Warehouse picked up the sofa and returned it back to Soka Home a week later. Metropolitan Warehouse assured me that Soka Home did receive the sofa and Soka Home refuses to refund my money. I have called numerous times and left many many emails BUT no response from Soka Home!!! This company is a scam!!! I notified my bank, the BBB, social media and family and friends. Today is January 6th 2026 and I haven't heard back from Soka Home. PLEASE PLEASE GET THE WORD OUT that this so called company is a SCAM!!!!!
Response from Soka HomeJan 6, 2026
Dear Cindy, Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration this experience has caused you. This does not reflect the level of service and product quality we strive to provide, and we deeply regret the disruption it has caused. After a return is delivered, all items must go through a standard inspection and system confirmation process before a refund can be issued. This step is required for all returns and is handled through a third-party warehouse. Due to the year-end holiday period and increased warehouse volume, this process took longer than expected. Once the return was fully confirmed in our system, the refund was immediately processed back to the original payment method. We understand the frustration caused by the delay and communication gaps, and acknowledge that our response time during this period fell short of expectations. We sincerely apologize for this. Should you have any questions or require assistance confirming your refund status, please feel free to contact us directly at any time. We will prioritize your case. Thank you for your patience, and once again, we extend our sincere apologies for this experience. Sincerely, Soka Home Customer Support Team
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Robbie R.
Dec 30, 2025
Ordered a bed back in August
Ordered a bed back in August. Got no communication on arrival. They keep saying its on it way. Asked for refund in November of this year. they said it was approved and still have not recovered refund. It is now close to January. no reply from them like they fell of the face of the earth. They love taking your money and not give anything back. Now i am in the process of getting a lawyer. Bad customer service. Like I said the refund has been going on for at least a month. Still haven't received it. They will respond to this saying they have but reality it has not
Response from Soka HomeDec 31, 2025
Dear Robbie, Thank you for sharing your experience, and we sincerely apologize for the frustration this situation has caused you. We have carefully reviewed your order and would like to clarify that the refund has already been successfully processed and issued to your original payment method. Depending on your bank or credit card provider, it may take several business days for the funds to appear on your statement. We kindly ask you to check your bank or card activity during this period. That said, we fully acknowledge that our communication during this process did not meet your expectations, and for that, we are truly sorry. Delays in updates and lack of timely responses are not the experience we aim to provide, and we understand how disappointing that must have been—especially after waiting for so long. Your feedback has been shared internally so we can improve our service and prevent this from happening again. If you have any further questions regarding the refund or need additional confirmation, please feel free to reach out, and we will make it a priority to assist you. Again, we sincerely apologize for the inconvenience and appreciate your patience. Kind regards, SOKA HOME Customer Support Team
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Adam B.
Dec 20, 2025
Cancelation has been an absolute nightmare.
I purchased a sofa on the 30th on November accidentally (one click purchase on my phone) and immediately canceled my order. The company was responsive and said the order would be canceled on the 1st of December. It is now the 20th of December and I have still not recieved my refund, and their customer service will not update me or respond to any further emails. I called their customer service line and was only told "I will let my supervisor know." Has been an extraordinarily stressful process with no resolution in sight.
Response from Soka HomeDec 22, 2025
Dear Adam, We sincerely apologize for the inconvenience and frustration this incident has caused you. We fully understand the stress the delay has placed on you. Please rest assured that your refund will be processed within business days. We recommend checking your account balance in the coming days to confirm the funds have been credited. We also deeply regret that our customer service team failed to communicate promptly. Immediate steps have been taken to improve our support processes and prevent such delays from recurring. Thank you for your patience and understanding. We value you as a customer and are committed to resolving this matter as quickly as possible. Sincerely, Soka Home Service Team
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SD
Dec 8, 2025
Avoid
Warning to anyone considering buying from Soka Home We ordered a couch from Soka Home and the entire experience has been extremely disappointing. The color shown on their website was completely misrepresented compared to what we received. When the couch arrived and the color was clearly wrong, we immediately contacted customer service and asked to exchange it for the white version. We explained that we cannot simply return the only couch we have until a replacement arrives, otherwise we would have nothing to sit on. Instead of helping, they refused to take responsibility for their inaccurate product representation and have been giving us the runaround ever since. Every time we reach out, we get a new excuse or a vague response. It feels very much like they are deliberately dragging things out to get past their 30 day window so that they no longer have to deal with the issue. They even told us that returning the couch is “too expensive for them,” as if that excuses the problem. Meanwhile, we are stuck with a couch we do not want because of their own misleading photos. To make things worse, the “quick ship” delivery they advertised originally still took almost three months. Overall, this has been a terrible experience from start to finish. I would strongly caution anyone thinking about buying from Soka Home. Their customer service is unhelpful, their product photos are unreliable, and their policies clearly do not protect customers when the company makes a mistake.
Response from Soka HomeDec 10, 2025
Dear Customer, Thank you for taking the time to share your shopping experience. We sincerely apologize to learn that you encountered a frustrating situation—receiving a color that differs from your expectations is indeed disappointing, and we fully understand why this has caused such concern. We must clarify: accurately representing our products is a priority we take very seriously. While all product photos are taken under consistent lighting conditions, differences in monitors, brightness settings, and ambient lighting can still affect color perception. If the shade of the item you received differs significantly from what you saw online, we will certainly investigate this matter thoroughly. Regarding the exchange process, it is absolutely not our intention to leave customers without furniture. Our team typically handles each case individually to find the best solution. We sincerely apologize for any confusion or inconsistencies in communication—this is not the service experience we aim to provide. Please rest assured, we never intentionally delay processing beyond the 30-day period. Delays or unclear updates are equally unacceptable, and we are currently addressing this internally. Regarding shipping timelines, the delay you experienced falls short of our “fast shipping” standard, and we sincerely apologize for the inconvenience caused. We sincerely wish to re-examine your order and seek a fair resolution. If you could contact us directly at [email protected] with your order number and photos of the received items, our senior customer service team will prioritize your case. Thank you again for bringing this to our attention. Your feedback helps us improve our service, and we look forward to regaining your trust. Sincerely, Soka Home Customer Support Team
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