Stacey D.
Really a very bizarre company
Really a very bizarre company. Towards the end of our trial we asked for details of how effective the campaign had been (fairly standard to decide if to continue) and they could not tell us anything. All the would say is we have X new followers, but not how many of those were through their service as "they dont track it". When I asked how they could possibly unfollow those who don't follow back after two days if they don't track, there was no reply. They then said they can send stats on who they followed and comments liked for us, when I asked to see them they said as a general rule they don't send them? Just a very strange way to try and convince someone to stay with them. If you entire company is based on growing the social following of other companies, you need to be able to prove it and be transparent. I have no doubt they can do the job, but need to be way more forthcoming with the data.
Response from SogroJun 18, 2018
Hi Stacey D. Thank you for your candid feedback and I apologize you didn't have a good experience with our trial. We are constantly looking for better ways to improve our service and customer support so reviews like this are very valuable to us. To explain a little better: Our service works on your behalf. That means that any new followings or likes that happen on your account after you sign up, including followings and likes you initiate, will all be tracked by our system. We can provide a list of all the new accounts that were followed or liked, but it would also include anyone you followed or liked in that time. So even with this list (which we should have provided you, I apologize about that) it's hard to determine exactly who's efforts your new followers came from. That's why our support stated that the trial's purpose is to see the accelerated growth for yourself in order to determine if our service is right for you. Unfortunately, in order for us to remain inside the Instagram Terms and Services and to protect your account there isn't another way to operate. Our #1 priority is our customers security and account protection, so we don't do anything that would be against the TOS Instagram outlines. Please feel free to reach out if there is anything we can do to make this right for you. Feel free to email [email protected] and ask for Damon and I'll do what I can to make this right. Again, thank you for your feedback.