SoftorinoReviews of softorino.com

I originally purchased a lifetime license for this app, only to be forced to buy it again when support for newer Apple TVs was delayed for over a year and the developer refused to honor my original purchase with a vague excuse. Now, after repurchasing another year, the app still doesn’t work properly. Every .mkv/.mp4 video I try to play disconnects after a few minutes, despite playing fine on other players like VLC. Mirroring my entire screen works perfectly, it’s the app that’s the problem. Support just gives generic responses and takes no responsibility for the issues. I’ve already paid for this product three times. It still doesn’t work. I want a refund.

I cancelled my subscription for two reasons: 1- I have been renewing my subscription with the promise that AltTunes is coming soon, and I really wanted a software like that but so far it is still coming soon, so I believe i am waisting my money till it comes, I might get it later as a stand alone without a subscription. 2- I have been trying to download a song from Youtube with your YT converter but it keeps blocking the conversion (the song is a new song about the current war in middle east) clearly your are supporting that country and I am not interested to pay my money if you are supporting them as part of me boycotting them, I converted the song using a free website and it was quick.

Mijn app (Waltr) werkt niet (meer). Probeer al weken in contact te komen maar mijn pogingen worden compleet genegeerd....Voelt alsof ze failliet zijn....Waardeloos.

Scammers. Never trust on their software anymore. Bullshit.

I purchased the Universal Licenses in December 2024 with high hopes of using a suite of applications that would support my needs. Unfortunately, the experience has been nothing short of frustration, and the support I've received so far has been inadequate. SYCPRO, one of the apps included in the package, worked for a while but then stopped functioning altogether. I immediately escalated the issue to customer support, hoping for a swift resolution. An engineer initially accessed my laptop and fixed the issue with SYCPRO, but within a short time, the app stopped working again. The other apps I reported as not working were not looked at. This was already disappointing, but I decided to give it another shot. I rescheduled for a follow-up appointment on March 17. Customer support was unable to make that date, so it was moved to March 18. Once again, the scheduled time came and went without any resolution. I requested a new date and heard nothing back until March 24—nearly a full week later. At that point, I requested a meeting time for the engineer to access my PC and directly troubleshoot the issues. As of March 25, 2025, only one of the apps is still working. I finally received an email at 8:45 AM on March 25th asking for more information, which felt like an attempt to delay matters further. This ongoing back-and-forth is exhausting, and I feel like I'm being jerked around. The issue could likely be resolved much more efficiently by having the “EXPERTS” at Softorino fully investigate the situation and perhaps reset the licenses, reloading everything on the portal, so a simple reinstall and activation of the apps. The lack of responsiveness and delay in fixing the apps is extremely frustrating. I paid for a service that is not working as advertised, and the support process has been riddled with poor communication and unnecessary backlogs. It’s hard to trust a service when they can’t even follow through with basic support commitments. At this point, I’m deeply dissatisfied with both the functionality of the apps and the lack of urgency from customer support. Unless things improve drastically, I am strongly looking forward to advise potential other customers to reconsider their purchasing said applications. I feel like I'm still nowhere near a proper solution after several months and have lost customers because of the lack of service. I have been trying to get apps to work since January 7, 2025. Paid money for little to no applications working and little to no help from Softorino

Don’t buy i have almost all life time subscription on most of the app now they just add AI for nothing and stop supporting app that they said lifetime license and forcing people to get yearly subscription

I used the free version for years and it worked great. Once they created the universal license I was never able to copy another video. I am not very tech-savvy but this is ridiculous. I was never able to log on and there is no support to get help. I feel like I was cheated by paying for a subscription that didn't work.

no customer service support. i contacted them several times got no response or resolution. app is buggy and i got a new computer and no way to reinstall the app without buying it again.