SocoswingsReviews of socoswings.com

I bought a swing several years ago and it was delivered on time--we love it! The fabric on the swing cover has deteriorated to the point where we have to cover it with a blanket, so I ordered another several weeks ago. they charged my card immediately but I haven't received any order confirmation or any acknowledgement that I ordered it. I wrote them via their 'contact us' form last week and haven't heard. I wrote them again today. Seems consistent with other complaints. If I don't hear in the next few days I'll just ask Amex to dispute the charge and refund me. It's a shame because the product is really good, but customer service appears to be missing in action. Update: on 4/2 I got a reply that they were prepping the cushion for shipping soon. Still not great service, but hopefully the cushion will show up.