Patti R.
BUYER BEWARE!!!!
I purchased a swing on 8/1/25 at Wisconsin State Fair. My chair just arrived today. 12 WEEKS LATER! I contacted the seller many times and the last communication I received was on 9/26 telling me UPS was scheduled for pickup. In actuality, it wasn't scheduled for pickup for over a month after that. I finally ended up filing a complaint with the Better Business Bureau and disputing the charge with my credit card company. Joey at Soco Swings is a piss poor business person. The swing I ordered is actually a product made by Outdoor Republic. Soco Swings is just a distributor. Joey orders product from them and has it sit in his warehouse while he travels the country selling. Please do yourself a favor and do not waste your time with this loser or give him any money! Edited to clarify that I DID NOT change my order. When I initially sent my first email, I referenced the rocker with the wood arms. I ordered the rocker with the wicker arms. So I did not at any point change my order. This is just an excuse used by Joey. He was completely dishonest the whole time, as he has been with others. As if offering a 30% discount makes up for anything. You've got to be out of your mind if you think I would spend another dime with you. I will make sure I tell everyone at the 2026 Wisconsin State Fair not to buy any of your products!
Response from SocoswingsNov 2, 2025
I’m truly sorry for the frustration and the long wait. That isn’t the experience we want for anyone. After your original purchase, we received your follow-up email asking to change the material. We updated the order accordingly and shipped as soon as the revised item was ready. Even so, our communication should have been clearer throughout the process—especially around timing. With ongoing supply-chain and carrier constraints, we can’t guarantee exact ship or delivery dates, but we can always do better at keeping you informed, and I apologize that we fell short. I’d like to make this right. Please email [email protected] with your order number and the subject line “Trustpilot Review”. I’ll personally review your timeline and send you a 30% off coupon for a future purchase as a goodwill gesture. Thank you for the honest feedback—we’re using it to improve our updates and scheduling. — Joey, Owner



