Andrew
The customer service is the worst I…
The customer service is the worst I have ever experienced. There is no way to contact a real person. If you want to cancel your subscription you will need to go through your bank. I have received countless generic emails as answers to questions on my account. As a customer I feel extremely disrespected. Some of the emails ask for reviews, so I am following through on their request. Begging your paying customers for reviews is both pathetic and tacky. I’m not impressed. Karma.
Response from SocialUpgradeMar 16, 2018
Thank you for your feedback, Andrew. We're sorry to hear about your experience. We are typically known for having exceptional customer service and it's disheartening to hear that your experience has been anything less than that. We ask for reviews and feedback from our clients so that we can continuously make improvements to our service, we certainly do not intend to come across as pathetic or tacky, and we're sorry that you feel that way. If you want to cancel your subscription, please reach out to one of our growth specialists and we'd be able to help you out - no need to go through your bank, we have real people on standby who are excited to help you achieve exceptional growth or who are capable of making changes to your account, including cancellations. We look forward to being able to serve you better moving forward.