LL
Instagram banned - do not use service!
I used this service because I wanted to give my Instagram a bit of a boost. But it was a huge mistake. I had Nora assigned as my Account Manager and while she was friendly, there are no recommendations, no advice given, no personalization. You can tell they're just giving the same spiel to everyone. You put in all the targeted accounts, hashtags, all yourself and the "Social Media Manager" runs the campaign - who, btw is NOT the same person as the Account Manager, which should have been another red flag. Nonetheless, I decided to give the benefit of the doubt and see how the service was like for a few days. A few days in, I saw the following count spike up. It was a lot more than what I had originally agreed to, but she assured me it was part of the "strategy". Literally the same day, I received an error from Instagram, saying my account was restricted from actions because of following too many people. I told Nora to halt activity on my account but it was too late, they already did all the actions that day. Because the Account Manager and the Campaign Manager were different people (in different timezones by the way), they couldn't stop their actions in time. I ended spending almost a week being banned from Instagram. It was excruciating. I did regain access again but only after not touching Instagram for almost 4 days, logging them out of my account, and safely making sure they didn't do anything on my account. TLDR; this is a risky service, they don't really care about you. Don't fall for it, grow your Instagram organically.
Response from Social BoostDec 27, 2023
Hi LL, I'm really sorry to hear about your recent experience. It's clear we've fallen short, and I want to assure you that we take this very seriously. We aim for personalization and clear communication, and it seems we missed the mark. I'd like to make things right and discuss how we can improve your experience. Please reach out to me directly on Livechat, so that we can set up a call. Your trust is really important, and we hope to have the opportunity to restore it. I'd love to turn this around as soon as possible ❤️ Many thanks, Josh



