Galin
Truly disappointing
After being advised by their representative over the live chat, I subscribed to their Premium Plan. Soon after that I got a campaign manager assigned, and we had a nice 1-2-1 meeting over the web, where we agreed on the strategy of growing my IG account. Unfortunately, this was the last sign of professionalism I saw from Social Boost. First two weeks I saw a very modest growth of followers, which, they said, was normal, because they aim to grow my account in an organic way. After the third week, all the activities ceased. Zero new followers. No activity, just nothing. When I approached them, they started coming with excuses like changing algorithms of IG, of their own tools, but in fact they did nothing to improve their performance in the next two weeks. I got charged, and I got their apologizes back. Only that. Then, after I expressed my dissatisfaction and wanted to cancel my subscription, I got contacted by a manager in Social Boost, and they gave me two weeks of services for free. Two weeks, in which they did nothing, again, because they wanted my account to "cool down" (wondering from what - from the 122 net new followers they brought for a month time?). Then, I was kindly offered to subscribe to their highest Turbocharged plan at a seriously discounted rate, and they swore it will show a dramatic growth of the number of followers. On the fourth day of my super-duper Turbocharged plan I got like ZERO new followers. I asked for a refund and cancellation. Another apology came. Then I started seeing more significant activity, indeed. BUT - they also started a process of unfollowing accounts I already followed. And here I mean accounts of friends, people that I knew in person, which put me in a very very very uncomfortable situation. Brie said I will be refunded at the end of my month of Turbocharged subscription, which never happened. Instead, I got a very nice summary from her, stating that they grew my number of followers by 610 people for the total duration of my unfortunate subscription (two and a half months). I do claim that at least half of them were brought due to my own activity and paid post boosting in IG. I regret every penny I paid Social Boost, and based on what I experienced, if I have invested this money in paying IG to boost my posts, I would have got much better growth of my account.
Response from Social BoostDec 2, 2024
Hi Galin, I'm really sorry to hear about your disappointing experience. It sounds like we missed the mark here, and I truly understand your frustration. We aim to provide high-quality, personalized service, and it’s clear that things didn’t go as they should have. We’d love to make this right. Please reach out to us directly through our website (www.socialboost.co) so we can dig deeper into what went wrong and work toward a resolution. Your feedback is invaluable and helps us improve. Looking forward to hearing from you so we can make this right! Elena



