Soap KornerReviews of soapkorner.com

Response from Soap KornerOct 19, 2022

Hi Corey, thank you for your review. Although this review should be for USPS and not Soap Korner as a company. To be clear, we honored our guarantee and shipped your order same day, however we do not have any control over the shipping time once the pkg has left our facility. We ship our orders free priority shipping and once it leaves it is up to the USPS to get it there in a timely manner. However they've had intermittent issues since 2020 and it is why we have disclaimers on our website and newsletters that if you need your order guaranteed in 2-3 days, to please use UPS or USPS express. If your order is not received within 15 days without any updates, it is considered lost and we will reship your order at no cost to you and file a claim. It does appear your order is very close to your home now, so you should be receiving it soon and thankfully it is not lost. I do hope that you consider editing your one star review since as Soap Korner did fulfill their obligations to you as guaranteed and hope that you continue to be a loyal customer! Edited to add- Corey’s package was not updating within 10 days, and due to his frustration we opted to ship him another package EXPRESS, with the condition that if he received the original order he would return it to sender or purchase the additional order at a discounted rate. He did receive the additional package two weeks ago and has not sent back the order or paid for it. He has also ignored our emails, text messages and phone calls. This is why we have the policy to wait 15 days before we will reship an order as we are a small business and we are not reimbursed for extra orders sent to customers. We hope that Corey decides to make it right. -SK