Soap KornerReviews of soapkorner.com

Response from Soap KornerAug 13, 2026

Hi Kristin, We’re sorry you feel this way. We do want to clarify what happened, as the details matter. The email you contacted us about in April, was regarding the SPRING promotional code. When you reached out, we explained that the code had been active through the end of the sale, but had already expired by the time you attempted to use it as we could view on your website activity log. We also verified that the code had been working properly for customers throughout the promotion. Rather than simply telling you that the code could no longer be used, we offered an alternative: redeeming your many accumulated reward points for the same savings. Our rewards program allows customers to receive sale level savings even when a promotional code is no longer active. We’re always happy to help troubleshoot a code that isn't working, but an expired code is different from a code that was never activated or was randomly malfunctioning. We simply wanted to clarify the circumstances for anyone reading this review. We do hope that we can make this up to you in the future with one of our many deep discounts we offer via sales and reward points!

Response from Soap KornerJul 27, 2026

Hello Nick, We're sorry you're disappointed, but we'd like to clarify a few points for anyone reading your review. Our Wednesday/Thursday promotion has followed the same schedule since 2021. Every Wednesday, we send a 20% off promotion that runs through Thursday which will always be the month, to make it easier on our customers to remember. Furthermore, the email clearly states the expiration date. The code you referenced, JULY, explicitly stated it expired on July 23. Our records also show the promotional email was opened multiple times before and after that date. Our weekend sale is a separate promotion that begins on Saturday and runs through Monday. Like all of our promotions, it cannot be applied retroactively to orders placed outside the advertised promotional period. Receiving a new promotional email after placing an order does not change the terms or validity of a previous promotion. We've also made a consistent effort to ensure customers have opportunities to save beyond scheduled sales. In addition to weekly promotions, we offer reward points that can be redeemed for discounts on purchases throughout the year, even when a sale isn't running. Many customers choose whichever option provides the better value for their order. If there had been any uncertainty about which promotion applied, our customer service team is always happy to help before an order is placed. We regularly answer questions regarding promotions and, when appropriate, work with customers to find a solution. Regarding your claim that we removed your Trustpilot review, that simply isn't possible. Businesses cannot selectively remove customer reviews from Trustpilot. Review visibility and moderation are handled exclusively by Trustpilot under their own policies. We've been serving the kratom community for years with a transparent promotional schedule, competitive pricing, and responsive customer service. While we understand that not every experience meets expectations, the facts surrounding this order are straightforward, and our promotions were honored exactly as advertised. We wish you all the best and appreciate the many customers who continue to support us and take the time to leave honest feedback about their experiences! ETA: All of the information provided is based on factual analytics provided by our newsletter carrier posted below, not lies. We respect your decision to shop elsewhere if that's what you choose. We remain committed to treating our customers fairly, communicating our promotions clearly, and honoring every promotion according to its stated terms. We wish you the best. Jul 24, 2026 - 09:04 AM MT Opened the email Spring/Summer Savings 2026 (copy 31) Jul 24, 2026 - 08:59 AM MT Opened the email Spring/Summer Savings 2026 (copy 31) Jul 23, 2026 - 12:41 AM MT Opened the email Spring/Summer Savings 2026 (copy 31) Jul 22, 2026 - 07:00 AM MT Was sent the email Spring/Summer Savings 2026 (copy 31)

Response from Soap KornerMar 30, 2026

Hi Daphne, We’re sorry to hear that this experience left you feeling frustrated, especially as a long-time customer—we truly value the support you’ve given us over the years. We’d like to clarify a few points, as there seems to have been some misunderstanding. We have not changed our shipping policies, and signature-required delivery is not a service we currently offer. Because this was a unique request, our team needed a few minutes to reach out to our shipping department to see what the cost would be to add onto your order. We spoke with you at 8:59 AM, and by 9:12 AM—while we were still actively working to get that information—you had already followed up and decided we were taking too long and your husband said it was too much of a hassle. At no point did we ask you to wait until the end of the day; we were simply in the process of trying to provide an accurate answer as quickly as possible on a busy Monday morning. We also want to clarify that once a package is in transit, any delivery issues or special handling (such as missed deliveries) are managed directly through the carrier, which is why contacting the post office may sometimes be necessary. Lastly, our storefront operates separately, under a different name and management and does not impact our shipping or customer service processes. We always strive to provide prompt and reliable service, and we regret that this interaction didn’t reflect that for you. If you’d like to discuss this further, we’re happy to help—please feel free to reach out to us directly at [email protected]. —Soap Korner Team 🍃

Response from Soap KornerSep 8, 2025

Hi Sherry, We’re really sorry to hear that your order hasn’t arrived on time. We ship all orders promptly, but unfortunately, once the package is in USPS’s hands, we don’t have control over their delivery speed or them rerouting orders, which appears to be the case with most of our orders from the recent holiday. That said, we’re here to help however we can—whether that’s tracking down the package with USPS, filing a missing mail search, or making it right if something has gone wrong. We truly value you as a customer and appreciate your patience while we work through this frustrating delay with the postal service, which has impacted all of our customers. Please reach out to our customer service via [email protected], so they have all of your order information and can take the necessary steps to get your order back on track.

Response from Soap KornerAug 21, 2025

Hi Cassidy, we’re very sorry to hear that your package hasn’t reached you yet—we know how frustrating that can be. We always ship orders the same day they’re placed, and your order was no exception. Since we weren’t contacted about the delay, we weren’t able to step in earlier and file the necessary claims with USPS. As soon as we saw your review, we initiated a missing mail search to help track it down. While the delay is unfortunately out of our control once the package leaves our hands, we always want to make sure our customers are taken care of. Please reach out to us directly so we can continue assisting you and work toward a resolution.

Response from Soap KornerAug 4, 2025

Hi Bruno, Thank you so much for your thoughtful and generous review! We truly appreciate your continued support and are thrilled to hear that you’ve had such a great experience with our products and service. We did notice that the review appears to have been submitted with a 1-star rating, which seems like it might have been an accidental click—especially considering all the kind words you shared. If that was unintentional, and you have a moment to update the star rating to reflect your experience, we’d be incredibly grateful. It helps others discover us and ensures your review is represented accurately. Regardless, we’re just thankful for your support and for taking the time to leave such detailed feedback. If you ever need anything, we’re always here to help. Warm regards, The Soap Korner Team

Response from Soap KornerMay 13, 2025

First and foremost, we want to sincerely apologize for your recent experience and for the lack of communication on our part. Your feedback is not only heard—it’s taken very seriously, especially when it involves concerns around product safety and packaging integrity. We truly appreciate your loyalty over the years, which makes it even more disappointing that we let you down. You're absolutely right to expect timely responses, especially when you're taking the time to share clear concerns with photos and detailed context. As you know from your recent complaints, we pride ourselves on timely responses. We regret not meeting that standard, while we forwarded these concerns to our warehouse manager and supplier . Regarding the extract shots, we are happy to report that these shots are 100% sealed effectively. The matter that you were concerned about on the bottles, is simply just glue from the labels. The caps have a built in gasket that creates an airtight seal for safety and to prevent any leakage. We understand you may not be open to further communication, but if there is anything further we can assist you with, please reach out to Darci at 719-302-5179. Kind Regards, Soap Korner Customer Service

Response from Soap KornerJul 30, 2024

Thank you for your feedback Sheigh and we understand your frustration, but your frustration should be directed at USPS, not Soap Korner. We shipped your order out the next business day on Monday, the 15th as your order was placed at 10:20. This is 20 minutes after our cut off time of 10am MT on Saturday. When you still had not received your order within 7 business days, we filed a missing mail search through USPS, which then moved your order along and was finally then delivered on 7/29. We cannot file a claim or reship your order until an order is deemed lost by the USPS, which is 15 business day and that would have been the 30th, which is why we gave you that date. We have a disclaimer on the top of our website, which has been there for over a year, in regards to shipping times, as USPS has proven to be unreliable for priority shipping. This disclaimer reads- Shipping Update  UPS & USPS may experience delays. If you have not received an update for 7 business days, please email [email protected]. If you need your order within 2-5 days, please use one of the paid UPS or USPS express options. If you have received a tracking number, your order has left our facility. Most orders will ship same day if placed before 1 p.m. MT on weekdays and 10 a.m. on Saturdays.  We would love your feedback on how we can show our customers that we care, more than what we do now, as our customers are our top priority. Unfortunately, reshipping a free order that is running late, is not feasible for us as a small business, especially when USPS is late 9 times out of 10. We look forward to your feedback on how we can better ourselves here at Soap Korner.