snowcity incReviews of snowcityshop.com

Took over a week longer to receive the curtains then I was told it would. When they were finally here, the had many flaws in them. Took pictures and attempted to call SnowCity. 'Wendy' was not available and never returned the call. Then emailed. It has been over a week and we never heard back. After this issue I read the BBB's complaints against them. Wish I would have read them first!

We purchased several large teal blue double grommet panels for an area that sees maybe 2-3 hours of sun per day. Within 5-6 weeks they were completely faded on parts of the panels that were facing outward when the curtains were fully open and tied back.

Poor customer service they do not get back in touch with you and the return policy is up the behind they need to come better than this that means the merchandise is poor quality.. I need to change the return policy

We bought our curtains in May of last year (10months) and almost all of the curtains are losing the plastic rings that hold them on the curtain rod. We have contacted Snowcity multiple times and they refuse to do anything about it. They didn't even offer a discount to buy new ones. NOTHING. They said the 45-day return window is the warranty period. Absolutely terrible that we spend around $200 and they don't even last a year. Horrible customer service. BUY A DIFFERENT BRAND

I purchased the Blue and they are already horribly faded. How does an outdoor curtain fade? Has anyone else had this experience? I’m waiting for the company to contact me.

I ordered 4 custom panels and 2 were wrong, they said it was my mistake and they will not refund my money. BAD customer service with Lynn at the company, i have filed a complaint with the better business bureau on this company and saw that they have many other complaints filed.

Be careful with them in the sun. We purchased outdoor weather proof curtains in June of 2020 and by September they lost their color. Unfortunately Snowcity only has a one month refund policy due to bad quality. We had curtains up before these for six years and this never happened (they finally just wore out). We really loved these curtains, the color was perfect and the material was heavy duty, unfortunately they don’t hold up in the sun, and where they were hanging was not very sunny. Maybe a few hours in the afternoon. It was more for privacy. But why have outdoor curtains if they can’t be in the sun! Also, if Snowcity knows the quality is bad, why do they sell them. Unfortunately there is no place for me to download pictures to show you. I wonder why?

14 days delivery is not except able. 14 days and still haven’t received my order.