Lydia E.
Absolute scam
Absolute scam. I placed and order, my items weren’t shipped until 7th June and on the 18th June I was charged a further £19. I emailed on the 20th June to ask what it was and for it to be cancelled immediately. I was informed it’s a ‘membership charge’ which must have been in the smallest of font at the check out but was told it’s also in their T&Cs. On checking the T&Cs it is clear that a free 14 day trial begins on the day your item is shipped and payment for membership won’t be processed until the 14 days has passed unless cancelled within the trial period. In my case my trial period should not have ended until 21st July and therefore they’ve breached the T&Cs by firstly taking payment on the 18th (before the trial ended) and also I duly cancelled on 20th so within the 14 days so where is my refund as I’ve acted in accordance with the conditions! Shameful!
Response from SnoozyJun 29, 2025
Hi there, We’re really sorry for the frustration this has caused—we hear you. I’ve just checked our records and can see you canceled on the 20th, which is indeed within the 14-day trial window. That means you’re absolutely entitled to a full refund, and I also see that you did get fully refunded last week. To clarify: the 14-day free trial does start from the shipping date, and the £19 charge only applies after that if the membership isn’t canceled. It looks like your charge on the 18th may have been processed too early, which would be our error. We’ve flagged this with our team to make sure it doesn’t happen again. This particular offer does come with a Snoozy Collective membership, which is what makes the discounted price possible but we agree the terms need to be clearer, and we’ve asked our IT team to make them more prominent at checkout. Again, we’re truly sorry for the trouble and appreciate you bringing it to our attention. — The Snoozy Team