Jamie
My contract through DLP was canceled without my knowledge
My contract was through DLP and when I went to find out why they hadn’t taken my June payment I was informed that my contract was canceled on May 30 with no communication to myself. It has now been over two weeks since I had to call the find out what was going on and they claim they’re working on the website to get it resolved so I can sign up for a new policy at 50% off with a-rated provider. I’ve asked them what would happen if my vehicle needed servicing and their answer is that it will be up to me to take care of because the policy was canceled due to no fault of my own keep in mind. Technically they owe me a refund. I chose to pay for my 5 year warranty over two years, I was 1 year into the payments when they cancelled it. Well that one year of payments technically covers 2 1/2 years of premiums. So I should be getting a refund for the overage, but I’m sure that will never happen. Every time I call them, I end up having to leave a message and end up emailing them and continue to get the runaround. I was told last week I would have a response by Friday with a phone call or an email to get signed up for the new warranty. as of today Monday the 23rd no response. I reached out to them again was informed that I would be receiving an email tonight and that they would follow up within 24 hours. It is now almost 7 PM and no email has been received and I’m sure there will be no follow up within 24 hours either. If this isn’t resolved by the end of the week, we will be going to the Better Business Bureau and probably talking to a lawyer.
Response from SnoopDriveJun 25, 2025
Hi Jamie, you are correct that DLP cancelled your coverage and that we have been working diligently to get you set up with a new administrator. We notified customers via email of the situation that occurred and have verified that your email address was sent this correspondence, as well as the follow up communication that went out this morning. It is possible this could have gone to your spam folder. We do not condone the actions of your former warranty administrator and offer our sincerest apologies for the poor experience. While we have pushed our technical team to meet certain deadlines, our system is not designed to do what we are trying to do and there have been some kinks to work out. That does not mean we are not fully committed to fulfilling our promise, and we apologize once more for the delays in getting you set up. This is our number one priority and we will continue working on it until your account is resolved.