Yvonne M.
I was at the local dealership to get a…
I was at the local dealership to get a check engine light checked, mind you I do all minor maintenance myself and log it appropriately. Sadly this check engine light dealt with my coolant pump and after checking it myself it seemed to be in working order, changed the fuse and was fine for a day before began showing my check engine light and figured it must be a short in some wiring. Well off to the dealership that was 10 mins from home after an overnight shift. And let me tell you it was initially an awful experience due to dealing with the initial dealership service advisor, I was able to get a hold of Savannah immediately who was able to speak with him and than spoke with me who ended up being on my side with the fact I felt like he was treating me rather rudely. She explained the process the same way I did and than was able to reassure me it was nothing I did wring but that I ended up with someone doesn’t my business of Snoopdrives business. I truly appreciate it very much with the quick work and immediate contact I was given from this company as well as standing up for me when I knew what my vehicle needed and knowing it will be covered under the warranty I purchased through Snoopdrive.
Response from SnoopDriveMar 21, 2024
Hi Yvonne. Thank you for your review! We stand by our customers and their right to top tier service. We are glad we were able to step in and address the poor experience you were having with the dealership. We deeply appreciate your business and loyalty.



