Emily
UNBREAKABLE COLLARS THIS IS UNTRUE
Poor quality collars that are misleading in how they are marketed. Customer service is also shocking. I purchased in September 24 and contacted them not long after this within a couple of months as the collar had become very worn. Then the second collar we had started to do the same thing. I sent several unanswered emails, including trying to contact the owner on Facebook and finally receive a response on Instagram months later. Despite all of this they did not refund or offer to send a replacement. They offered a small discount and not very friendly with their responses and no accountability for their lack of response. I will not shop here again. The current patterns are the only great thing about this company Edit: I have now been offered a refund but I can’t see any replies in my email that are claimed to have been sent I have searched for them too. Thanks for the refund
Response from Sniff & Bark™Mar 6, 2025
Hi Emily, I'm truly sorry to hear about your experience — this is far from the level of care we strive to provide. We've looked into your case and can see that we tried to reach out to you and respond through email, but it seems we may have missed each other. I completely understand how frustrating that must have been, and I sincerely apologize for any disappointment caused. Your happiness means so much to us — if you're not happy, we're not happy. We'll be issuing a full refund for your order, as we never want you to feel let down by your experience with us. We truly value your feedback, as it helps us improve. If you have any further questions or need assistance, please don’t hesitate to reach out. Best regards, Sophie | Brand Manager