Jo B.
Real company, slow shipping.
I ordered two cat collars with personalized embroidery. At first, I had requested too much text and I had an email exchange to correct this that was very timely. Two months later, I realized my collars hadn't arrived. I emailed the company and got a pretty prompt reply. To make it right, they said they would make and send two replacement collars asap. While I was waiting, the first two arrived. I ended up with 4 cat collars. The shipping with this company is incredibly slow. But the company is real, there are real people providing customer service, and I love the collars.