snarkytea.comReviews of snarkytea.com

Unfortunately, I ordered the sample package. This tea is extremely bitter. I had to add a lot of sweetener to be able to drink it. This company needs to work on the taste of the tea. I will not be ordering again.

Extremely rude and incompetent customer service. As a new customer I wanted to order some sample packs but they were out of stock of almost everything I wanted. I emailed them and their reply was just repeated back what I just said... saying they were "out of stock" (DUH!) and told me to go buy the full size ones. No. They did NOT answer my question regarding WHEN they would be back in stock so I emailed them again asking and they stopped replying. They do not care about customers before the sale - and it looks like (based on the other reviews) they don't care AFTER the sale either, so I'm glad I did not buy from them! Stay away from that incompetent company!

I WAS a committed customer for over 6 months. I was a subscriber to their tea of the month and cold brew tea of the month. One month I sent an email asking where my monthly subscription tea was and about the address being wrong on my daughters box every time she ordered tea, even though it was correct on her account. I waited for a response for days. Nothing happened so I sent a message. Nothing happened for days then all of a sudden my subscription was cancelled and my money was refunded with no explanation no email no nothing. I was also blocked from their website on facebook for absolutely no reason whatsoever. I have ordered tea since that issue with no issues however I just went to sign into my account and apparently they have closed out my account. This company is very rude and unprofessional. They are very clicky and very quick to shut you down and kick you out. I have also noticed that with their teas alot of it is just dried fruit and the absence of tea leaves is very common with their teas. I DO NOT recommend using them if you are looking for a true loose leaf tea company.

I followed the directions especially brewing temperature and tried the peach tea. It was bitter and really barely any peach taste. What a waste of money. Another reviewer said the same thing, bitter tasting.

Snarky tea is the only loose leaf tea that I can drink! They have a wide variety of blends to choose from and the themed launches are fun! The black tea & green teas are great. I love that It is a woman owned small business & that their customer service is a real person, not a bot.

Snarky Tea is a company that not only has great fresh tea blends made with dried fruits, veggies, flowers and spices, but has great customer service and actually cares about their customers. Always doing something fun for their customers. Has a great Facebook group where members are friendly and helpful.

I ordered Snarky tea from a Facebook ad thinking nice herbal tea sounds great. I bought the large pitcher kit and received it in a timely fashion. I tried the first tea, it tasted like soap, dumped it down the drain. I then tried the second flavor of tea, not impressed with the flavor. I requested to return the entire collection and was sent an email stating they will not reimburse me for numerous items, including the tea I disliked and they will not reimburse their shipping cost to me in the initial order. I have never heard of such a policy with any company. I emailed the company with my concern and received a combative email back from Snarky tea. Don't waste your time buying from a company that has horrible customer service. Buy your tea from a well known brand retailer.

I’ve been getting tea from Snarky for 2 years, and have only had to contact CS once. They got back to me within 3 business days, and were very dry helpful to resolve my issue. I also learned to add sweetener to my tea to boost flavor and add sweetness. Some tea flavors are not for everyone, and after a while I’ve learned what flavors my family tends to like.