Heidi H.
Even though I could not download the…
Even though I could not download the pic as promised on the confirmation customer service was very helpful and got the issue resolved. Thank

Transform your portrait photos into a compliant visa or passport photo with AI technology. Our machine learning model accurately detects faces, removes background, and resizes images to meet the document requirements with ease.
Snap2Pass (snap2pass.com) has 138 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Heidi H.
Even though I could not download the pic as promised on the confirmation customer service was very helpful and got the issue resolved. Thank
customer
Great fast option for our China visa photo.
Jesse W.
Picture didn’t work for China visa
Response from Snap2PassOct 20, 2025
Hi Jesse, we’re sorry to hear your photo didn’t work for your China visa. Please contact us at [email protected], and we’ll review it right away or provide a free replacement or a full refund under our acceptance guarantee.
Alan R.
Easy to use web site.
customer
It was good.
Ling-Hi
It was as easy as a quick snap of the camera . The price was lower than Walmart or Walgreens $14.90 for 4 perfect pictures. Three seconds later results, what the problem was and should you use the pic. Printing the pic at Walgreens was also quick and super easy with a price tag of just $0.58.
customer
My husbands picture didn’t work for his e-visa and we finally fixed it ourselves . So waisted my money
Response from Snap2PassOct 20, 2025
Hi Colleen, we’re sorry to hear your husband’s photo didn’t work for his e-visa. Please reach out to us at [email protected] we’ll either fix the issue for free or provide a full refund under our acceptance guarantee.
Amir
I wanted a digital picture for the Chinese Visa application. I paid $9.99 for the image. According to the website, if the picture is not approved, a full refund will be issued. Once I upload my picture, which I received from Snap2Pass, in seconds the picture was rejected by the Chinese Visa site, I sent a message to Snap2Pass that the picture you sent me got rejected, please issue me a refund, they replied that the picture was fine and they refuse to issue a refund, it's not about $9.99, it's abot the commitment and what you are claiming at your website. I went to my neighbourhood photographer, who took a picture and emailed me the digital image. I uploaded it to the Chinese Visa site, and it got approved in a second. If you need a picture for your visa, especially for a Chinese Visa, consider visiting a location that offers photo services and have them email the picture to you. Don't waste your time and money here.
Response from Snap2PassOct 6, 2025
Hi Amir, We’re truly sorry to hear about your experience. After reviewing your order, we confirmed that your photo met all Chinese Visa specifications and passed both our automated and expert checks. However, the COVA visa system was recently updated, and since then many users have reported false rejection errors, even when their photos fully comply with official requirements. In our email response, we shared a detailed guide to help resolve this specific upload issue and also offered you a full refund right away if you preferred. We’re sorry if that wasn’t clear at the time. Our promise remains the same — you’ll always either get an accepted photo or your money back, no exceptions. We’ve gone ahead and reissued your refund to ensure this is fully resolved for you. Thank you for sharing your feedback; it helps us continue improving our service and guidance for future users. Snap2Pass Support