SMP NutraReviews of smpnutra.com

I used SMP Nutra (Supplement Manufacturing Partner) to manufacture a product for my supplement brand, and the experience was unreliable enough that it contributed directly to my decision to close my business. The process was difficult from the start. The label and compliance stage took round after round of corrections, including an incorrect allergen listing on the supplement facts that I caught myself rather than them. After my labels were received, I was given a lead time of 6 to 8 weeks. That window came and went with no product. For months afterward I had to chase updates repeatedly, and each time I got vague reassurances, references to staff being out, or promises that completion was right around the corner. None of it held, and the order was never delivered. I was left out of inventory for months with no product and no dependable answer on when, or whether, it would arrive. Eventually I chose to shut my business down rather than keep depending on a manufacturer I could not count on. If you run a brand that lives or dies on predictable timelines and accurate work, I would think hard before relying on them, based on my experience.

If I could give zero stars I would. Beware of this company. Kept the entire deposit. Waited a year to write this review. Turn over really high at this company for a reason. Do your homework!

I paid approximately $38,000 to SMP Nutra for what was represented to me as a custom formula project for my company, HappyPacs. I was initially expecting approximately 120,000 units as part of the agreement. We went through four rounds of samples before finally achieving the taste profile I wanted using ingredients I provided and requested. Throughout the process, I was verbally told that this was being developed as a custom formula specifically for my company. Had I wanted a standard private-label product, I could have chosen a much lower-cost option elsewhere. After payment and sample development, I later learned there was a linked agreement containing terms stating the company retained ownership of the intellectual property/formula. I did not realize this at the time because the terms were accessed through a small hyperlink during the process. When I later requested the formula information, I was told it was considered a “trade secret.” I then hired an attorney in an attempt to either recover my funds or receive the product/services I believed I had paid for. This matter has now been ongoing for about a year. Despite extensive back-and-forth communication through counsel, I have not received product or a refund. The company stated they incurred costs related to samples and development, but detailed accounting of those costs was never clearly provided to us. To this day, I have not received a single dollar back, and they have retained the full $38,000. This review reflects my personal experience. I strongly encourage anyone considering working with this company to thoroughly review every agreement, hyperlink, intellectual property clause, refund term, and ownership provision before sending payment.

Quite possibly the worst communication I’ve had with any supplier. Someone else said the same thing and they bullied that person and I think had the review taken down, but Frank, the company rep, doesn’t respond to emails at all. Just pure laziness. Truly an awful sales rep being that that is his role. The worst communication by far. Avoid this place at all costs.

SMP Nutra are scammers who haven’t delivered my product after 1 year! I was promised delivery in 8-10 weeks, but I still don’t have it. They refuse to refund and have told many lies and caused endless delays. Stay away from this company!

I have ordered multiple times and it seemed like the customer service and order turn time steadily got worse. I wrote the first order to being new to working together, but the next failed attempts were definitely on my contact and lead of sales Mike Tripodi and their entire teams lack of attention to detail. We started our last and final order on December 8th, 2023 and still did not have ready product to ship in early May. This was supposedly a stock product that was on the shelf ready to go. After having well over $10k of deposits tied up for over 5 months, I finally had enough and pulled out. Please do not trust them with your business needs. Biggest disappointment in the supplement space, I honestly do not see how they are still in business

My experience with Supplement Manufacturing Partners Inc. (SMP) has been nothing short of disappointing and frustrating. As a small business owner, I entrusted SMP with the production of my products, but their lack of communication, delays, and unprofessionalism have caused me significant stress, financial loss, and inconvenience. From the outset, communication with SMP was poor. Despite repeated attempts to address concerns and seek clarification, responses were either delayed or nonexistent. The lack of transparency and accountability left me feeling unheard and undervalued as a customer. After paying the invoice in July 2023, the process only spiraled downhill. Delays in sample approval, unresponsive customer service, and vague promises about completion dates further exacerbated the situation. Despite assurances from SMP representatives, including Mike and John J. Riccobono, my order remains undelivered to this day. The prolonged delay in receiving my order has had severe consequences for my business. I have been unable to fulfill customer orders, resulting in lost revenue and damage to my reputation. Moreover, the stress and uncertainty caused by SMP's incompetence have taken a toll on my mental well-being. In addition to the lack of communication and delays, the attitude displayed by SMP representatives, particularly John J. Riccobono, was unprofessional and disrespectful. Despite my attempts to seek clarification and resolution, I was met with dismissiveness and arrogance. Overall, my experience with SMP has been a nightmare. Their failure to fulfill their obligations has not only caused financial hardship but also emotional distress. I urge other small business owners to exercise caution when dealing with SMP and to consider alternative options to avoid similar pitfalls. I am deeply disappointed by the lack of professionalism and integrity displayed by SMP, and I hope that my review serves as a warning to others in the business community.

If I can give zero stars. Avoid at all cost. No sympathy from sales man. They don’t listen to customers and have a very strange way of communicating