SmokingcatsReviews of smokingcats.com

Super fast shipping, packed well, thick high quality glass, great price and nothing more I could ask for! Very satisfied

I was very disappointed when there was conflicting information between the vendor themselves and the USPS tracking information that was provided on the website. Not only did I spend roughly two hours on the phone with USPS collectively, the person responding to my emails and/or texts was VERY dry, uncaring, and quick to make the issue out to be my fault. Now, I am one to understand and accept customer responsibility to some extent, as my autofill clearly did not input my apartment number, which is extremely unusual seeing as it ALWAYS does. And yes I should have verified such when inputting my order, but when you do something over and over again, and have no issues with it anywhere else, double checking, just wasn’t something that really ever came to mind. That being said, the tracking information stated that it was delivered to an agent to make the final delivery. As soon as I saw this, I tried to preemptively email the vendor, to see if they were able to assist me with helping said agent with my apartment number. All they did was tell me to contact USPS in order to have them leave it at a pick up location. The whole reason why I even ordered my product online, was because I don’t have means of transportation, which I told them not once, but TWICE in our email thread. It just seemed to me, as though I was being more of an inconvenience than being appreciated for being a customer in the first place, not to mention, I live about two hours away from where the package was sent from, which was kind of a bummer I had waited almost two days to get my package in the first place (I realize that this is nothing that they were able to do anything about, but this definitely added to the frustration.) I had planned on returning to the website in order to buy a couple other products that looked pretty cool to me, but honestly with the way this situation was handled it will not be worth the trouble again. EDIT: my point can be further proven by reading the vendors response. Blaming the customer instead of doing what they can to help them. Contrary to what the vendor has stated, I had REQUESTED a redelivery, which they had stated could not be done, and that they would re-ship the item. Then proceeded to tell me that I had the wrong shipping address, which is not correct. It only takes a simple call to USPS in order to get help with this, but they couldn’t even make the effort to do so. I’ll leave their last email response below to let you decide if this is what kind of customer service you would appreciate: “ We are doing you a favor, because you have the wrong shipping address , its not our faults you missing the apt number on there, we have explain to you that once its shipment are sent we cant edit the shipping address .” My patience has run out, especially with the lack of understanding this vendor has. And just a heads up, the only reason why they have a “decent rating” on this website, is because they use it as an incentive to send the customer a free product with their next order. Once again doesn’t seem very trustworthy to me. “ A customer filing a complaint does not necessarily mean the customer is always right.”- once again from the company who incentivizes people giving good reviews. At this point, the vendor has decided to not even respond to my emails, and make this a public, unprofessional argument. Unless the vendor makes a decision to rectify this is a prompt, professional manner and giving me my money back, I’ll be making filing a complain with the states attorney general’s office against them and their sister company Simple Glass Pipe. This is NOT proper treatment a customer should be receiving, especially from a drop shipping company. Update: the vendor has completely stopped responding to any emails, they claimed they sent another package to me, and have refused to refund as well. They have NEVER sent me a tracking number regarding the alleged “redelivery,” and no refund has been posted. At this point, give the benefit of the doubt at your own discretion, because not only do they lie and coerce consumers for positive reviews, but apparently now care more about their “revenue” than making things right. Straight up thieves these people are. Be warned.

Ordered a few glass pipes and just the plain ones 4 inch . Mark sends me ones with beads inside the tube and there unusable you cant even pull thru these things contacted him and he is being a jerk about this,, sad

Absolutely love this store Great quality Good variation of products

I tried a different company at first and was very disappointed. Smoking cays is way better quality and lower prices. I will buy from them again!

Overall great experience, the product purchased was shipped same day and it all safely arrived this past Tuesday!

I recently received an item that was broken obviously usps's fault I instantly contact them and spoke to Mark. I showed him the picture of my broken piece and he immediately responded that he would send me another one excellent customer service I will be a customer for life

Love smoking cats, no more eyes on me in the convenience stores to buy an oil burner and they have a great selection and fast shipping and good customer service!