Jake F.
Enjoyable Water Pipe Terrible Support
I was just starting to thoroughly enjoy my waterpipe, I had ordered back in November and really didn't get a chance to break it out and try it out til around February of 2025. Little did I know this is already past the warranty of said product. Around March, I was really loving this water pipe, it is seriously the cleanest/smoothest pipe I have ever smoked. However, today, 3/25/25 I went to clean the water pipe and as I unscrewed the top of the water pipe to rinse out and clean the glass top that holds the mouthpiece and main chamber together broke without rhyme or reason. I quickly emailed support at smokerheir thinking something in the design of my waterpipe might have been incorrectly made. Not so much, I was immediately replied to and made known that my water pipe was 30 days out of warranty and a link was provided with replacement parts. No discounts given, and only apologies with a link to repurchase their cheap ass material so I guess I can go through this again but with more money invested.... I've never been more impressed and then disappointed with someone who has such a elegant design but crappy service department. Think hard before you purchase this product, it is already pricey to begin with, and doesn't even withstand 5 months of usage before breaking. Reply: Thank you for reaching out, and I'm really sorry to hear about the issue with your water pipe. After reviewing your order, I unfortunately see that you're past the warranty coverage period for this item. However, I'd be happy to assist you with a replacement. Please find the link to place an order for a replacement Link Blocked. If you have any further questions or need additional assistance, don't hesitate to let me know. Nafiz, team heir This is what you are buying into, buyer beware, $240 gets you nothing but an expensive breakable water pipe that is not covered by a company who believes in itself. I would rather look into a better variant like Sessions Good Modern Bong