HeirReviews of smokeheir.com

They will not give you your money back and answer support emails with AI bots. They will take your money and not give it back. Total Scam!

SMOKEHEIR have stolen my money. They've stolen approx $500 and refuse to return it. They are a scam company preying on people. Edit: The company eventually returned the money but wanted me to be thankful for delivering the product I paid for. The support staff also impersonate the CEO "Drew" and lie

I purchased this product because it was advertised as “the last water pipe you’ll ever need.” Unfortunately, that hasn’t been my experience. After normal use, the piece started to come apart, and when I reached out to the company, the recommended “fix” was to glue it back together using JB Weld epoxy (a cement/adhesive). Not only is this disappointing for a product that’s marketed as premium and long-lasting, but it also raises serious concerns about safety. Nowhere in the advertising was it mentioned that the pipe would rely on cement/epoxy to stay intact. I expected a durable, thoughtfully engineered product — not something that requires toxic adhesive to keep functional. For the price point and the brand’s claims, this feels misleading. I would not recommend this product to anyone looking for a reliable, long-term solution.