Smith Thompson Home SecurityReviews of smiththompson.com

Learned three window sensors were not working after two years of service with Smith Thompson. When I spoke with technical department, the person instructed that our technician does not have time to check each and every window to see all window sensors are working when you sign up. Aren't their licensed technicians job is to reprogram, activate, and test the existing system we already have? What are the initial fee fo $89 is for? Also during March 2015, I learned, we did not received an alarm for glass breaker activation due to one of the bulb fell down and broke. When inquired, Smith Thompson dispatched a technician and did some work to fix this issue (god knows how many months we were paying ST for no service. They will tell you have to test the alarm weekly/monthly, I agree but don't alarm company is high tech to see why we are not receiving any alarm from this location for months? Don't they test monthly from there end to see all is working?). The tech who responded did several wire disconnect and re-connect. I am positive he left these three wired window sensors disconnected and now they want to charge a service response fee.

Unfortunately, I prepaid with this company and thought the experience would be a great one. How difficult can it possibly be to call a phone when an alarm goes off? Well, it must be rather difficult. There have been several instances when this company (Smith Thompson Security) did not even call my phone to see if everything was okay. On one occasion they actually sent the police to my house. Combine this with the fact they are very argumentative and extremely rude when contacted by phone, and I suppose you can imagine that I will not renew with them.

I have had Smith Thompson for 2 houses now. Great service and value and would recommend to anyone

We have had Smith Thompson Security for many years. We recently moved and they were very helpful moving our service to our new home. They always have a quick response to our alarms and are always very courteous and helpful when I call.

From the moment we first called, it has been smooth. We are pleased with the price, for sure. Much better than our prior carrier. The app makes it easy for us to use the system remotely. We had an issue come up after installation, they came the very next day to fix the issue. If this is a sign of things to come, we will be long-term customers.

I have just posted a review on yelp but I just want to share my experience in this site also. Installation was a breeze, no salesman BS, just what you needed. Why pay other company like XDT for $44.00 plus tax when you can get it in less than 20 dollars using the same technology? The best part is that there is no contract, so I can cut the cord anytime.

Had an amazing experience with this company. They were great.

The service from sales through installation & the response time to a couple of false alarms has been good. The staff has been courteous & professional. I liked that this is a locally owned company & it was recommended by personnel working at my insurance company. Sue D