Smith Thompson Home SecurityReviews of smiththompson.com

Very professional staff and person who installed my alarm. Good, quick service that is always friendly and patient with my questions. Unbeatable price for this service!

I recently (3-31-17) had the monitoring service installed in my home. The installer was very professional and a pleasure to talk with. It was apparent Lloyd had been in the business for many years and really knew his stuff! The installation went smoothly and he took his time explaining everything to a tee. I tested the system one morning, and immediately was contacted for the false alarm. I would give this company a 5 star rating with no reservations. Kenneth Greer The Woodlands, TX 77382

We recently changed security companies to Smith Thompson. I've been reviewing different companies for a while and felt Smith Thompson would be the right choice. Their pricing is fair! They make money and we don't get ripped off paying crazy monthly fees. We have an existing system. They installed two panels and insured everything was working properly. Clear explanation with instructions how to file for our alarm permit were given during the technicians visit. I feel very good about our technician, his work and the time he took to clean up after himself. The alarm system is simple to operate but it was a positive experience that he took the time to explain it and make sure I understood. I found it very interesting that when I was programming my password into the alarm system, he purposely walked away, so as not to see me enter it into the system. I completely trusted his honesty but this made me feel even better about the company. Thank you for a great job and we look forward to a long relationship with Smith Thompson.

My wife and I did our research thoroughly prior to our decision to go with Smith Thompson. Not to be confused with Smith Monitoring, Smith Thompson had the best reviews, no contracts, and best rates around. On time as promised. Gary, the technician, came out and finished the work within one half an hour then gave us an in-depth explanation on the functionality of the system. We had questions in regards to adding more features to the system but with honest answers he explained to us how it was NOT needed. Other companies would've jumped on the chance to sell us unneeded features, where Gary was honest enough not to do so. Highly recommend!

I first contacted Smith Thompson a few years ago when my contract was over with a larger security company. I no longer wanted to keep my landline phone service and Smith Thompson offered a wireless alternative. Not only am I saving almost $800 per year by not having a home phone line anymore, but I am also saving another $500 per year compared to my old security monitoring system. We recently moved and Smith Thompson is with us at the new house as well. Very Happy with our service and how affordable it is.

We cut the cord on hard phone lines into our home. As such we needed to find a service that would do 'wireless'. We found Smith Thompson was a company that many of our neighbors used, with no bad feelings from anyone. Called them up, they indicated they can do what I wanted, didn't try to sell me things I didn't need. Came out, did the conversion, and, so far, things seem to be working as expected. I would recommend them.

I used Smith Thompson for over 2 yrs. They are good until you replace them with another provider. I paid them well in advance in 3 month intervals. When my Smith - Thompson security was dismantled by the new provider, NEVER did I get a call from Smith - Thompson asking was there a reason for our security system being tampered with. I was taken aback because I thought I had adequate security monitoring. I received my bill but didn't pay it because none of Smith-Thompsons equipment was still in my house and I have always paid timely usually in advance.. If they"monitor" my home, they know that. Still no call from Smith -Thompson to confirm my home had not been burglarized and the wires cut, but I did receive a threat of collections for monitoring the say they did at my address. I now get a threat of collections with charges for 6 months I have had another provider. They said there is nothing they can do, they have been paying personnel to monitor my home and keep it safe.... Really? No equipment in my home but you are "monitoring" my home and I have to pay for it. No doubt they will filter this real life experience from their list of satisfied customers. There are no complaints listed on their website and it looks like everything is great. But this experience has proven they have an inferior security system where an intruder can cut or remove the battery from the system and not only will Smith Thompson not respond or check on your home, they will continue to bill you for 6 months, then threaten collections. BUYER BEWARE!!! Your home and your credit is at risk..

We recently switched to Smith Thompson from another company that was not meeting our needs. They were able to work with our existing system and update it to a wireless system. Their competitive pricing literally can't be beat. You can't find better service at a better price!