System errorReviews of smithandsonschimney.com

This company canceled three different appointments, ridiculous!

I scheduled and appointment with this company a month out using the phone number listed on their website - when they show up on the date, it was not the company as advertised, but a subcontractor. If this company is going to subcontract out, they should be upfront and honest about it. Also, the subcontractor had charged way more than the advertised $79 inspection fee. It wound up costing much more money, but I needed the inspection so I went with it unfortunately.

The answering service never scheduled my appointment for inspect/repair service. When I called about the no show - they had no record of my call from the prior day and never called me right back as was promised. OUR TIME is valuable - I guess this business does not recognize that.

He called and texted at 6 am asking if he could come at 7 am instead of 9 am. Guy showed up in personal car, street clothes, spent most of his time letting the vacuum suck while he was on his phone scrolling. He scraped some stuff off, but after he left, I could see it wasn’t all scraped off. No protection around the fireplace or carpet, left a mess on the hearth and floor. When it came time to pay, I used Zelle and the company name was different than Smith and Sons Chimney. Charged $500. I should have observed, I’m sure he didn’t clean the upper part. I learned from this experience. Oh

Look at that actual google reviews of this company. Can’t find them? Wonder why? This is the only place you can actually leave a review. Read them and consider not hiring this company. Here’s mine: Needed a chimney sweep, called and they said inspection is mandatory $69 and will be included in cleaning. Tech did inspection but forgot cleaning tools. Said he would have to come back in two days. No worries, stuff happens. I paid inspection fee. I asked what time he would come since I had to be home again from work. He said he didn’t know and would call me Thursday to confirm time window. I waited until 4pm Thursday to call. He did not remember me at first but then said he did and was still coming on Friday. I asked what time so I can be home. He again said he did not know but would call few hours in advance. I said ok. Friday I wait at home all day until 4:30pm, I call again. He said he was very busy with other people and could try and come late. I told him don’t bother and I would like my inspection money back. Why? Because every chimney service requires an inspection and is taken off the cleaning. I have to pay another inspection fee with another company now. He says to call office. I call office and they said they can’t refund, call technician. Call technician he says he feels bad and will call his boss to explain and call me back. He never called again. I send an email, no response. I call company phone and they cannot direct me to anyone other than a dispatcher. Can’t leave a google review. Scam company. Pay more even for another and save yourself the hassle.

Scam company, sends unlicensed, uninsured, untrained random people to do the work. Our guy showed up, in a personal vehicle, no uniform, no id. He "inspected" the chimney with a flashlight and said that it needed deep cleaning and brick/mortar repair. $49/ft for deep cleaning, and nearly $500 for cement repairs to the deteriorating bricks and mortar. When he came to do the work, he didn't bother to cover the fireplace and just started brushing with his drill, black dust flying everywhere. He did that for less than 30 minutes. Then he moved on to do the repairs to the chimney. He squirted some fireproof caulk in a gap and smeared it over a couple of bricks. Took him 15 minutes and a tube of caulk. Hardly $500 worth of work...unless they are charging $2000/hr. My wife was home during this process and unknowingly paid the scammer. When I got home and looked at the "work" the guy had done, I couldn't believe it. Guy was here for just over an hour and walked out with $1200. Yeah, she tipped him $100. Don't forget the 7% service fee to use a credit card! The chimney was only partially cleaned, no cement work was done. We called to complain and Smith and Sons said that the contractor would resolve the issue. They offered a 10% refund. The contractor texted and claimed that he did the job as described and would not give us anything off. We asked for $500. He refused. When we asked for his license information and how much material he used for repairs, he ghosted us. -----Knoxville, TN

We had a chimney clean and a layer of thick soot was left over the entire floor of our house including floors, furniture, blinds, books, etc. It took us 5 hours to clean and an additional $150 to get it professionally cleaned since we couldn’t get it all off. Tried calling 6 separate times to address this issue and was always told someone would return my call but I never heard from anyone.

Smith and Sons Chimney Company is nothing more than a call center hiding behind subcontractors they don’t stand behind. We paid for an inspection and never got the written report. Then their subcontractor charged over $600 for a “repair” that left the home with a gas leak which resulted in the gas company shutting off service for a week. Multiple calls, even from an attorney, went unanswered. No refund, no accountability. Dangerous, dishonest, and absolutely not to be trusted.