smileie.comReviews of smileie.com

4.81,056 reviews
Dental Services

smileie.com

About smileie.com

Smileie provides high-quality custom clear aligners at a fraction of the cost of traditional braces. Enjoy expert-designed treatment from the comfort of your home with faster, more convenient results.

smileie.com (smileie.com) has 1,056 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.

Website: smileie.com
Category: Dental Services
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 77% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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About smileie.com

smileie.com (smileie.com) has 1,056 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.

Website: smileie.com
Category: Dental Services
Listed on Five Star Index: 2026

Sarah D.

Apr 24, 2024

I purchased a dual set of daytime…

I purchased a dual set of daytime aligners back in March of 2024. Although the initial process had been smooth and I found my customer service Rep Brett to be very responsive, I’m hitting some major hiccups which have been concerning. Despite uploading all required documentation the first day I received my first aligners I’ve been waiting for my second set of aligners to ship for over 2.5 weeks. I’ve had to reach out on several occasions to inquire when the Aligners will be arriving and have been given timeframes which come and go with no aligners. I’m not sure what holding up the process but I’m concerned that my treatment timeline is being significantly extended since the aligners are not arriving in a timely fashion. Update: I’m increasing my rating from 3 to 5 stars. Shortly after posting this review I received my aligners for the next four steps along with a whitening kit. I was under the impression that I would be receiving one aligner at a time but now see the reason for the three week time delay was because Smileie had several aligners to put together. I’m on step 3 now and everything is going well.

Response from smileie.comMay 9, 2024

Thank you for your updated review and for sharing your experience, Sarah. We're delighted to hear that you've received your aligners and are now on step 3 of your journey. We sincerely apologize for any inconvenience caused by the delay in shipping your aligners. Your feedback is invaluable to us, and we're constantly striving to improve our processes to ensure a smoother experience for all our customers. If you have any further questions or concerns, please don't hesitate to reach out. We're here to support you every step of the way. Thank you for choosing Smileie!