smileie.comReviews of smileie.com

I ordered the impression kit and tried the impressions on my own. When I sent the picture I was told they were not usable and had to go on a Zoom call to do it. When I went on the Zoom call the man was very rude and kept yelling that I was not listening and doing it wrong. He would then have a radio playing it making it hard to hear him after already struggling to understand what he was telling me to do. I sent those impressions in and was told again they were not usable (after the guy on Zoom told me to submit them and they were). I was told I would have to go back on Zoom and do it again. When I explained the issue I had with the first guy, I was told that I would meet with a senior dentist to make sure the impressions came out good. However, when I logged in, it was the same rude guy. By the end he told me my teeth would not work with the impressions and I should go see a dentist instead. When I reached out to the original man I was emailing with, Brett, explaining this and asking for a refund, he asked when I would be able to try again on Zoom. After I explained I only wanted a refund, he stopped responding for multiple days. I tried contacting support directly, chatted with their online help, and received no assistance. It took their support from Friday to Tuesday to finally respond after multiple emails and chats. I have been fighting with them for days even though their website states "100% satisfaction guarantee." I would not recommend this company, and buyer beware! I am hoping to receive a refund.

The customer support is poor, and this company is extremely sketchy to deal with when trying to cancel. I placed an order on September 13 and contacted support just 4 hours later to cancel. The chat agent instructed me to email Smileie advisor Brett Arndt, which I did immediately. On September 14, Brett replied to my cancellation request, asking for my reason and offering a discount to stay. I responded within one hour, clearly stating that I still needed to cancel and receive a refund (since my Invisalign treatment is under warranty). Brett never responded to this email. Then, on September 15 at 3:00 PM, Brett used the same email thread to inform me that the impression kit had been shipped — directly ignoring my cancellation request. He knew I had canceled but shipped the product anyway. No customer should have to go through this or be forced to dispute charges with their bank for such a straightforward cancellation. This is extremely unprofessional and misleading business practice. ---Follow-up on Sep 17th:--- Each email to Smileie took about a day to receive a reply before I post this review. I canceled my order within 4 hours, and Smileie acknowledged the cancellation. Despite this, they still shipped the impression kit. Initially, they only offered a refund minus the kit cost. After I refused and posted a negative review, the company contacted me immediately with multiple emails and even outreach from a doctor. At that point, they told me a full refund was approved, but that it would only be processed faster if I removed my review and provided a screenshot. They told me I can keep the kit (I do not need it and have it hold at Fedex and it will send back to them after 7 days). I find this practice improper and coercive. I have since filed a dispute with my credit card company. Customers should be aware of these tactics before ordering.

I did smileie almost a year ago. It was only to move a single tooth some. I finished the protocol and the tooth never quite lined up. I actually wore the last aligner for longer than recommended to try to help. I have worn my retainers every night and sometimes in the day. That tooth moves slightly out again every single day bc the other teeth do not give it quite enough space. Its so close to being okay, but just not. The person they connected me with for help is not helpful. I also had one aligner randomly crack through no fault of my own and they charged a couple hundred to replace. Do not recommend. Edit: I have quickly heard back from this company after my review. They are offering a complimentary refinement process. I am accepting this offer in hopes it will remedy the situation. I will update this review with the final resolution. Edit Update: Unfortunately, the refinement aligners didn’t fit properly. I told Smileie they were extremely painful and felt wrong, but they insisted the aligners were made correctly. I wore them for a few days, but the pain was intense—so much so that I worried they might actually damage my teeth. I stopped wearing them. Later, Smileie told me the first set of refinement aligners shouldn’t have moved my teeth at all. However, they never acknowledged my concerns when I first reported the pain. When I compared the refinement aligners to my original ones, they appeared to be the same—seemingly based on my teeth before the initial 3-month treatment, not their current position. A few days after I stopped wearing the painful aligners, the tooth that had been under the most pressure and pain actually chipped—just as I had feared. The pain was clearly a sign that the aligners were applying incorrect force. Despite this, Smileie has refused to offer any compensation to fix the chipped tooth. What a nightmare. Also, they refuse to give any info on the dentist who was overseeing my treatment, does this violate HIPAA?

Buyer beware!! This is a fake company. Please do not use this company. The phone numbers don’t work, only one person ever respond by email. They wanted to charge me for impressions. Then asked me to return them and still want to charge me. The impressions was delivered to a home residence, not a business. This is not a real company with professionals.

Update 3 : it’s now the 20th and my advisor hasn’t answered me in days. My profile does not have an update on my aligners even though the response from them below says by the 16th they are to be shipped out. At this point I feel this is a scam company and I will be canceling this service and reporting them so that I can get my money back. Please do not use this service so here’s an update; as soon as I told my advisor through the chat that I was going to be writing a review, I suddenly got shipment information. It’s bad customer service that information was given & something was done only when I had to twist an arm. They want to offer me free retainers; right now I’m just waiting for my aligners so I can start my treatment. Hopefully nothing worse will come from this service. Another update it’s the 18th and still no shipping info even though the customer service rep below said shipped out by the 16th. Anything to prevent a bad review it seems.

This Company is a scam do not use!! I fully paid and approved treatment plan. After 6 months and 12 alinger they made absolutely no improvement to My teeth. I was provided with an extra 4 alinger that again made no improvement. After a lot of chasing I was provided with an extra 2 alinger that literally fell out of my mouth. When I contact the company again to explain and asked for a refund they have refused refund and ignored all emails. A 6 month treatment turned into 11 months with absolutely zero improvement to My teeth. The teeth whitening kits is pointless. Cheap, useless scam of a company. I have reported to my bank and they are getting my money back.

They do not offer a full refund if can not use as advertised. The impression kits do not fit and I learned I should not use these due to an issue with 2 teeth after I started the process ... had not even been able to get an allowable mold made or mailed in but they refuse to do any refunds. Crooks

I had a negative experience with Smilie. The process for getting the impressions with the kit is really involved and not “easy” as they had advertised. It is obviously much better to have an orthodontist or dentist present to ensure the proper treatment and that the impressions are done right in person. The company stated this in the last email they sent me as of now: “We kindly request your cooperation in agreeing to the following terms to resolve this matter amicably: Refrain from posting negative reviews or comments about Smileie. Avoid any defamatory statements about Smileie on any platform. Please understand that, in the event of a breach of these terms, Smileie reserves the right to take legal action to protect our reputation.” I told them I would post an honest review and they can’t do anything about that. I am keeping the emails as documentation for a paper trail but I can’t believe they insinuated a threat like that in the email. I would stay away from this company. The company only provided me with a refund after I put in a dispute on my card and then they harassed me for several days trying to get me to drop the dispute. I told them I would not because I didn’t trust them to actually provide the refund after giving me such trouble about it in the beginning. I was honest with my CC company that I was disputing because of the false advertising that the process is easy and my belief that it could not be done accurately without an orthodontist present. The company is petty and unprofessional. They are upset that I’m leaving a review after a refund. I shouldn’t have had to go through what I did to get the refund and I shouldn’t have to not post an honest review about my negative experience just because I got my money back. The company is still terrible and I need to warn others. For proof of these interactions, message me on Facebook and I’ll send you a pdf of the complete email chain from the beginning. Baylee Nicole - is how you can find me.