smileie.comReviews of smileie.com

Do not use this company. Worst experience ever. Terrible communication, worst 3D modeling (it shows that my teeth alignment ends up DIAGONAL, and they didn't care at all), doesn't reflect my requests or answer my questions. AFTER ALL that, I requested a refund and they emailed saying it was fully approved. HOWEVER, my money hasn't come back for two months. My refund is NOT refunded. Update: After messaging customer chat so many times, I finally got a refund. They said it was a technical issue, but how does it take TWO MONTHS to get the money back, and why didn't they inform me of that? After posting this review, my Smileie Advisor reached out to me (ironically, that was the fastest reaction I've gotten from him). He emailed me: "We have already processed your refund, and at no point did we ignore your emails or refuse to process your refund." Ahhh, excuse me??????? He DID ignore my emails several times — that's why I needed to contact customer support to get him to reply. Also, my money would not have come back if I hadn't made so many attempts. I messaged customer chat literally hundreds of times to get my money back. (It was past due on my credit card, so I was reaching out to both my credit card company's customer support and Smileie.) He also wrote: "We work very hard to provide the best possible service, and negative reviews have a significant impact on our business. We kindly and respectfully request that you consider removing or updating your review, as your refund has already been processed." And then, literally TEN minutes later, he sent me ANOTHER email asking me to remove or update my review here, with a couple of praying emoji. Getting my own money back is not a favor, it's the bare minimum they owed me. I listened to his request, and here I've updated the review!! Honestly, the WORST experience of my life.

The problem is that the instructions for creating the molds is not clear. There should be videos and detailed instructions with a lot more detail and pictures than currently. I think there should also be more dentists. I would have much more preferred to go through a dentist than do it myself. I had to pay more to get more putty even though I had done the first impressions over video chat.

I honestly tried to be patient and handle this privately for months, but at this point I’m extremely frustrated. I’ve been waiting since early February for refinement aligners with constant delays, vague responses, and repeated promises that “they’re being sent soon,” yet I still have no shipment, no tracking information, and no clear timeline after FOUR months. I was previously asked to remove my public comments and was assured my treatment would be completed properly at no additional cost, but unfortunately those promises were never followed through. The most frustrating part is the constant lack of communication and changing explanations. For over a month I kept asking what was happening with my aligners, and last week I was told they were still being reviewed by the lab. Then, three weeks later, I was suddenly told there had been a printing issue and that I would need new impression molds sent to me to restart the process. I was then promised that the new impression kit would be shipped first thing Monday morning. Monday passed. Tuesday passed. Still no shipment confirmation, no tracking number, and no update. The initial stages of treatment were mostly fine, but once refinements were needed and my teeth stopped tracking perfectly, the support became incredibly slow and unreliable. Delays kept getting longer and longer, and now I’ve been left waiting for months with no real solution or accountability. At this point I genuinely cannot recommend this company based on the customer support experience alone. The lack of follow-through, poor communication, and endless delays during an active treatment process have been exhausting and stressful.

Avoid Smileie if you value quality treatment, proper customer service, and professional accountability. My experience with Smileie has been extremely disappointing from start to finish. What was advertised as a straightforward aligner treatment turned into months of delays, poor communication, contradictory treatment plans, and poorly fitting aligners. The original aligners fit terribly. I then had to pay extra for a digital scan because the initial treatment was clearly inaccurate. Even after the updated scan, Smileie repeatedly changed the treatment plan with no clear explanation and continuously shifted responsibility back onto me instead of taking ownership of the clinical issues. At one point, the number of lower aligners was suddenly reduced despite no new scans or clinical information being provided. I spent weeks going back and forth just trying to get them to honour their own previously issued treatment plan. The amount of corporate waffle, scripted responses, and attempts to avoid responsibility was unbelievable. Customer service was extremely poor throughout the process: * Long delays between responses * Constantly repeating the same scripted explanations * No meaningful follow-up after aligners were delivered * Repeated attempts to make me “approve” questionable treatment changes * Attempts to limit their responsibility for treatment outcomes The aligners themselves have been poor quality and poorly fitting compared to what you would expect from a professional orthodontic service. In my opinion, this is very much a case of “you get what you pay for.” If you are considering teeth aligners, I strongly recommend spending the extra money and going through a reputable orthodontist instead of risking months of frustration dealing with Smileie. I would not recommend this company to anyone. Edit: you have 1 website for all countries, so my review did indeed land in the correct place. I have uploaded a photo to show how badly they fit. As you can see, the aligners are fully seated, touching the molars and fangs but theres big gaps between top of front teeth and the aligner. Also on the inside, there is a random gap between between the roof of my mouth and the aligner which I can fit the tip of my young in - which makes normal speach impossible. They were completely unwilling to rectify this issue, unless I agreed to halving the amount of aligners on the bottom (and that was after i paid more money for a digital scan to try and remedy the problem). Their customer service agent seems to be a teenager armed with chatgtp. DO NOT WASTE YOUR MONEY HERE. THEY ARE CHEAP FOR A REASON. I now need to seek treatment with a different company. The poor man pays twice as they say.

I had a very disappointing experience with Smileie. About a year ago, I purchased their aligners. After several months, one of them didn’t fit properly. When I contacted them, they acknowledged that new impressions were needed, which suggests the issue was on their end. The problem came when they told me I had to pay $50 to ship a new impression kit and another $50 to ship replacement aligners because I now live in Puerto Rico. That’s $100 to fix what appears to be their own mistake. This makes no sense. Puerto Rico is part of the United States, and their website does not disclose any extra charges for shipping there. In fact, when I tried placing a new order using my Puerto Rico address, it clearly showed free shipping. So on one hand they advertise free shipping, and on the other they try to charge you when you actually need support. That’s inconsistent at best and misleading at worst. I was willing to work with them, but this feels like they’re trying to pass their mistake onto the customer. Be careful if you’re buying from them, especially if you’re in Puerto Rico Update: After I posted this review, Smileie responded publicly saying they had reached out with a resolution and asked me to reply so they could move forward. What they did not mention publicly is that, in their private emails, they repeatedly asked me to remove or update my Trustpilot and Google reviews before they would send the refinement materials. To be clear, I am not refusing to update my review. I told Smileie multiple times that I would update my reviews once the matter was fully resolved and once I actually received the impression kit and refinement aligners. However, I will not remove or modify a truthful review before receiving the materials needed to fix the treatment issue. This started because my original treatment was not working as intended and Smileie determined that new impressions were needed for a refinement. Then they tried to charge me an additional $100 in shipping fees to Puerto Rico: $50 for the impression kit and $50 for the refinement aligners. These fees were not disclosed when I purchased the treatment, and their website showed free shipping when I entered a Puerto Rico address. After I left reviews, they said they would cover the shipping, but then tied the process to me changing or removing the reviews. In one email, they asked me to send a screenshot after removing or updating the review, and said they would then send the materials. Later, they suggested I update or remove the reviews once tracking was provided, even before the process was completed. I refused to change my truthful reviews before the issue was actually resolved. Since then, I have not received confirmation that anything was shipped, no tracking number, no impression kit, and no refinement aligners. Their public reply makes it sound like they simply offered a resolution and are waiting on me, but the private communications show a very different situation. I am still waiting for Smileie to provide the corrective materials without making review removal or modification a condition.

I had difficulty with impressions, I purchased more of the impression making material and made multiple attempts, skipped the video call option and would rather see a dentist in person, my time is valuable to me. You get what you pay for. After reading further reviews, I changed my mind, I’m going with Invisalign!!! BRETT Arndt becomes unresponsive when you ask for a refund, I’ve asked 5 times and he keeps giving me options and run arounds which I don’t like. How can I trust a Business that doesn’t follow policies????? Beware!!!!! Had to file a dispute with my financial institution, thanks but no thanks…It’s all about principle

I deeply regret purchasing aligners from this company. I went through four separate rounds of treatment, including refinements, and none of them delivered the results shown in the digital simulations I was asked to approve. Each time, I followed instructions, wore the aligners as directed, and provided photos when requested. Despite that, the aligners were often loose, ineffective, and failed to close my gaps — which was the main reason I started treatment. With the most recent set, multiple steps were loose, and my teeth actually appear more spaced rather than improved. What made this experience more frustrating was the constant back-and-forth of photos and projections with no real resolution. After four failed attempts, I was told there is no refund due to their policy, despite the treatment not working as promised. This process was exhausting, expensive, and disappointing. Based on my experience, I would not recommend this company. UPDATE: After posting this review, Brett Arndt continued contacting me multiple times requesting that I delete or change it. A refund was later issued for the second payment I made (refinement fee) only, not the full amount paid for the overall treatment. While I acknowledge the partial refund, it does not change the final outcome or my overall experience.

They gave me a gap in my bottom teeth. Don’t recommend them at all.