Smile Boutique NY is dedicated to creating beautiful, confident smiles with our custom dental solutions. As a trusted provider of high-quality, at-home dental appliances, we offer a wide range of products including flexible partial dentures, snap-on veneers, and night guards. With a commitment to exceptional craftsmanship and customer satisfaction, we make it easy and affordable to achieve the smile you’ve always wanted.
Smile Boutique NY (smileboutiqueny.com) has 253 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
smileboutiqueny.com
Website
smileboutiqueny.com
Category
Salons & Clinics
Location
Brooklyn, New York
Listed on Five Star Index
2026
About these reviews
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The company replied to 63% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Have not received my order but the status says it was delivered. Can I get a refund?
Response from Smile Boutique NYJan 2, 2025
Dear Bennie,
Thank you for bringing this to our attention. We truly regret hearing about your experience and understand how frustrating this situation must be.
On December 12, we emailed you with confirmation that your order had shipped, along with the tracking details. According to the tracking information, the package was delivered on December 14. However, we see your concern and want to help resolve this as quickly as possible.
While we’re unable to issue a refund due to the tracking confirmation, we are committed to finding a solution. Please reach out to us directly at (347) 630 5474 or [email protected], and we’ll do everything we can to assist you.
Your satisfaction is important to us, and we look forward to helping make this right.
Warm regards,
Smile Boutique NY
LS
Lorayne S.
Absolutely NOT
Absolutely not. Don't do it. When you purchase the retainers, you have some expectation that these are going to fit, even if it needs a little adjusting. My child wore this for a couple days per the instructions of seeing if it will mold into the mouth, and almost right away it was swallowed while drinking a bottle of water. Instead of the company helping to make it right, they sent me a coupon for 30% off a new one claiming they hold no responsibility. Are you kidding me right now? I do not trust this company and I do not recommend it. Think twice. They are out for your money.
Response from Smile Boutique NYDec 20, 2024
Dear Lorayne,
We’d like to address your feedback and clarify the situation.
The appliance was custom-made and delivered to you two weeks ago, as confirmed by our records.
During those two weeks, we did not hear from you about any issues with the fit or functionality of the appliance. It’s important to note that with every appliance, we include instructions requesting customers to contact us within a week if any adjustments or corrections are needed. Unfortunately, we received no communication from you during this time.
The first contact we received was after the appliance had been lost, at which point two different story were provided. Now, you are claiming that the appliance was incorrectly made. This contradicts the lack of any prior feedback during the two weeks you had the product. While we understand accidents happen, the latest story about swallowing the retainer is certainly unique.
To support you, we’ve offered a 30% discount on a replacement appliance. As a small company committed to delivering the best possible quality for the money our customers invest, we dedicate significant resources to producing custom-made appliances. This process requires considerable time, specialized expertise, and premium materials, which makes it economically unfeasible to offer numerous complimentary replacements for lost items. As an example, if someone purchased a physical product, misplaced it after two weeks, and sought a free replacement, it’s highly unlikely a major corporation would fulfill such a request. Offering a discount is an exceptional courtesy.
We hope you reconsider our offer and allow us to help restore your smile. Should you have any further concerns or wish to proceed, please feel free to contact our team directly.
