Smile Boutique NY is dedicated to creating beautiful, confident smiles with our custom dental solutions. As a trusted provider of high-quality, at-home dental appliances, we offer a wide range of products including flexible partial dentures, snap-on veneers, and night guards. With a commitment to exceptional craftsmanship and customer satisfaction, we make it easy and affordable to achieve the smile you’ve always wanted.
Smile Boutique NY (smileboutiqueny.com) has 253 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
smileboutiqueny.com
Website
smileboutiqueny.com
Category
Salons & Clinics
Location
Brooklyn, New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 63% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I received my order and it did not fit. When I spoke with the tech he didn't really seem to graps that the teeth look like childrens teeth and that it had extra teeth on it that was causing it to not fit. I sent them back two weeks ago and have had no communications from your company in regards to next step.
Response from Smile Boutique NYSep 26, 2025
We’re sorry to hear about your experience and truly want to help resolve this for you.
After reviewing your case, we noticed that the two smaller teeth on the right side were designed this way because those natural teeth were lost several years ago, and the adjacent teeth have shifted over time. This makes the available space smaller, so the current design is the only one that fits properly within your bite. That’s why we always recommend getting an appliance soon after tooth loss—so we can maintain ideal spacing and alignment.
Once we received your appliance for adjustment, our team reached out multiple times via phone and email to confirm details and next steps, but we didn’t receive a timely response. We’d love to complete your adjustment as soon as possible—please contact our support team at your earliest convenience so we can finalize this for you.
Your satisfaction matters to us, and we’re committed to ensuring your appliance fits comfortably and looks natural.
TS
Tammy S.
Charging for impressions kit $50 when I…
Charging for impressions kit $50 when I needed to cancel because of me being out of work another $25 for cancellation fee why do I have to pay a cancellation fee? They said my impression were not viable have to pay for another kit
JF
Jacqueline F.
I placed an order over 2months ago
I placed an order over 2months ago. I sent it back because it did not fit properly. I still have not received a replacement although I've made 2 payments.
KH
Kimberly H.
This is a scam
In my opinion; this is a scam. I paid for my device, received my kit and did the impressions and sent the picture via email to them. They dragged their feet so that the 7 day cancellation policy passed. Then sent me an email telling me what I already paid for “won’t work” for my teeth and that I have to send an additional $200 to get a device that will work. They would not refund me and said that it was too late. I feel like this was a scam. I’ve used a partial for years and have not ever had any issues before. This looked easier and cheaper - I was wrong.
Don’t do it.
Response from Smile Boutique NYApr 17, 2025
Dear Kimberly,
Thank you for sharing your feedback about your experience with Smile Boutique NY. We're sorry to hear it didn't meet your expectations and appreciate the opportunity to address your concerns.
Our records confirm we responded to your impression review inquiry within 24 hours. The central issue arose because the Flexible Flipper you ordered is specifically designed for replacing only up to three adjacent missing teeth, information clearly stated on our website. Your situation required a different appliance—a partial denture—to properly address the replacement of more than five randomly missing teeth. This recommendation was based on ensuring the appliance would be suitable and functional for you.
We attempted to contact you by phone to discuss this matter but were unable to connect using the number provided with your order details.
We regret any misunderstanding regarding the necessary appliance type for your specific needs. We encourage you to contact us directly so we can discuss this further and clarify any remaining questions.
Sincerely,
The Customer Care Management Team
Smile Boutique NY
TA
Tammy
I do not recommend this product
I received my partial dentures, and they simply do not fit. The bottom fit does not allow me to comfortably close my mouth. I have tried working with Smile boutique to correct this issue and it has taken three times to try to alter the partial. The partial is still unusable to me and Smile boutique insists that I pay more money to get this corrected. I have already paid over $800 for my partials and they will need to go into the trash. I have wasted my money and do not recommend this product..
RC
RC
Terrible look
Terrible look, I have perfect teeth with the exception of my missing tooth (while I wait for my implant date). Put the flipper in and instead of it filling the space like I had hoped, it gives me the appearance of a gap. The flipper tooth is smaller than it should be. In addition, there is nothing seamless about the “gum” alignment. Very noticeable .
JV
JeMalla V.
I wouldn’t recommend anyone to order…
I wouldn’t recommend anyone to order from this company. I tried to cancel right in the beginning, but a dental specialist got on the phone, who was very charming convinced me not to cancel and that he would make sure,if I send more money for another impression kit. That my product would get delivered.Needless to say, I kept sending payments. First time for what I thought I ordered. Second time $75 more dollars because I order the wrong thing. Then $40 for another impression kit. Now, they’re asking for another $40 for another impression kit. I’m a single mother, who attends Nursing school, I pay out my own pocket for tuition, times have been extremely challenging and the extra money, I finally had a chance to muster up, was simply a donation to this company, because I DIDN'T READ ONCE I make a PURCHASE-THAT, THIS COMPANY HAS The RIGHT TO NOT GIVE YOU ANY PRODUCT and continue to keep your payment. I didn’t ask for the impression kits money back, I understand I probably didn’t do it correctly, this wasn’t a lost for this company. ONLY I TOOK A HARD HIT, by donating my hard earned money.. please,please,read before you press submit payment. AND please make a honest review, so this won’t happen to another person.This experience was so disheartening to me, literally broke my spirit.
Response from Smile Boutique NYFeb 10, 2025
Thank you for taking the time to share your experience. We truly value all feedback and would like to clarify some important details regarding your order process.
On the day you placed your order, we received an email from you indicating that you had selected the wrong item and that you originally intended to order an Essix Pontic retainer. Based on your request to correct the order, we promptly sent you a separate invoice for $75 to address the issue. This step was necessary to ensure that your order reflected your actual needs.
After we received your impressions via mail, our team determined that the impressions did not meet our quality standards. As clearly stated in our instructions, every order comes with guidelines that require customers to send us a photograph of their first impression, along with two phone numbers and an email address, to verify the quality of the impression. Unfortunately, we did not receive these required photos; the only thing we got was your poor impressions, and when you ordered a second impression kit, no photographs were submitted for approval either. Regarding our inquiry about why you did not send us a picture for approval: after your first poor impression, we clearly informed you that you needed to approve the impressions before sending them. You mentioned that you didn't have time to do this. As a result, we recommended that you purchase a 3rd impression kit.
We understand that you’re frustrated, and we truly empathize with your situation. However, we’re disappointed to see a one-star review when our records and communications show that we provided clear instructions and multiple opportunities to resolve the issues. We made every effort to work with you to achieve the best outcome, but it appears that the guidelines we provided were not followed.
We strive to deliver high-quality, custom-made products, and our policies are in place to ensure that each appliance meets our standards. If there was any misunderstanding, we are always here to help. We hope you reconsider your review based on the full context of our efforts to assist you.
Thank you for your time, and please feel free to reach out to us directly if you’d like to discuss this further.
QZ
Queen Z.
HORRIBLE EXPERIENCE FROM START TO FINISH – DON’T WASTE YOUR MONEY!
HORRIBLE EXPERIENCE FROM START TO FINISH – DON’T WASTE YOUR MONEY!
This was an absolute nightmare. I was never informed that the teeth would be bulky—why would I pay over $600 for something that looks unnatural and makes it extremely difficult to talk? That makes no sense at all! Looks as if I walk around biting people 🤣
Removing the teeth was a painful and exhausting process. I had to use nearly an entire roll of floss, spending several hours trying to get them off. The tech kept in contact with me during this struggle, and I made it very clear that I was completely unsatisfied and wanted a refund. He assured me that the business had many similar complaints about these snap-on veneers and that he would speak to his boss. He even said my refund should be approved—yet here I am, still waiting.
During my appointment, I was rushed out because they were closing, despite my concerns about the size and discomfort of the veneers. The tech brushed me off, telling me, “It’s normal, just give your mouth time to adjust.” I took a quick glance at my teeth before leaving, but since I had a long drive ahead, I didn’t have time to argue—however, I contacted them immediately once I got home.
To make matters worse, they bribe customers with free gifts in exchange for 5-star reviews and even pressured me to leave feedback while I was still in the office. I refused because I will not lie about my experience.
On top of all this, communication eventually stopped completely. That’s when I knew it was time to leave my honest review. I have proof of everything—receipts, messages, and call recordings—and I will be posting my full experience on YouTube and social media.
This business is a complete scam and should not be trusted. Every time I had a concern, the staff had to run and ask someone else for an answer. It was frustrating, unprofessional, and a total waste of my time, money, and energy.
🚨 DO NOT GO HERE. EVER. 🚨
Response from Smile Boutique NYFeb 5, 2025
Dear Ms. Natazia,
Thank you for sharing your feedback. We take every comment seriously and would like to clarify a few important details regarding your experience with our service.
Our records show that you never paid us over $600 for your appliance, and we have both your receipt and our internal documentation confirming this transaction. At your first appointment, you were clearly informed of the available treatment options due to your significant diastema (a large gap between front teeth). The three options presented were:
1. Create two snap-on veneers for the upper teeth while leaving the gap intact.
2. Produce Snap-on Veneers with two large front teeth to close the gap.
3. Bring the teeth forward to hide the gap, which would result in a slightly bulkier appearance.
You chose option three and expressed understanding of the process, asking us to do our best to meet your needs. Additionally, our interaction during that appointment was recorded with video and audio, and we have documented evidence of our discussion.
Regarding your second appointment for pickup, your scheduled time was 2:00 PM; however, you arrived at 3:00 PM. As our operating hours are from 11:00 AM to 6:00 PM Monday through Friday, we have video evidence that you were not our last customer that day. When you picked up your veneers, you were pleasant and appeared happy with your new look, and our specialist demonstrated how to insert and remove them properly.
Please note that our products are 100% custom-made by professional dental technician, and as such, they are non-refundable. This policy is clearly outlined in our Terms and Conditions, which you agreed and sign by hand.
Furthermore, each customer receives a 30-day manufacturing warranty that includes unlimited free adjustments or even free remakes if necessary. We have also made multiple attempts to contact you via phone and text regarding your concerns, but we did not receive a response until now.
Finally, our website clearly states that every purchase includes a free cleaning foam and storage case as a complimentary gift. And provides to each customer regardless of a review.
We remain committed to providing high-quality, custom-made products and excellent customer service. If you have any further questions or need additional assistance, please do not hesitate to contact our customer support team.
Thank you for your understanding.
