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Smileactives (smileactives.com) has 1,940 customer reviews on Five Star Index, with an average rating of 2.3 out of 5.
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Randall
Cancel this
Response from SmileactivesJul 24, 2026
We're so sorry about your feedback, Randall. Your cancellation request has been completed as of today 07/23/2026. A confirmation email will be sent shortly with an overview of your canceled account and cancellation details for your records. Thank you for choosing Smileactives and allowing us to be a part of your smile care journey.
Gretchen
I have been able to reschedule my shipment in the past however I was unable to this time. I still have product and do not need more, but it will come anyway.
Response from SmileactivesJul 14, 2026
Thank you for sharing your feedback, Gretchen. We apologize for the inconvenience. As a member, you can normally adjust your shipment schedule at any time, and we'd like the opportunity to review what happened. Please contact our Customer Care team at 1-800-207-8952, available daily from 7:00 AM–10:00 PM, and we'll be happy to assist you.
Stan S.
I can't discontinue the product. I have more than enough product to last the remainder of the year.
Response from SmileactivesJul 13, 2026
We’re sorry for any inconvenience you’ve experienced, Stan. We understand that managing your orders is important, and we want to make sure your preferences are properly addressed. Our Customer Care team would be happy to help. Kindly contact us at 1-800-207-8952, available from 7:00 AM to 10:00 PM, so we can assist you directly.
Roger W.
Finished using three bottles and dont see any results whatsoever.
Response from SmileactivesJul 13, 2026
We’re sorry to hear that your experience has not delivered the improvements you were hoping to see, Roger. Results can vary based on individual smile conditions and consistency of use. For best results, we recommend using the suggested amount of gel twice daily and brushing for a full 2 minutes each time. Our Customer Care team would be happy to help. Kindly contact us at 1-800-207-8952, available from 7:00 AM to 10:00 PM, so we can assist you directly.
Stan M M.
I want to terminate order!!!!
Response from SmileactivesJul 12, 2026
Thank you for sharing your feedback, Stan. We appreciate you taking the time to let us know about your request. We're sorry to hear that you'd like to end your order. We'd appreciate the opportunity to better understand your concerns and assist further. Please contact our Customer Care team at (800) 207-8952 or via chat at smileactives.com.
Karla
Hard to get out of subscription. Way too expensive and didn’t work that good.
Response from SmileactivesJul 13, 2026
We understand your frustration, Karla, and appreciate your feedback. Our goal is always to provide a transparent and positive experience. Our Customer Care team would be happy to help. Kindly contact us at 1-800-207-8952, available from 7:00 AM to 10:00 PM, so we can assist you directly.
Colleen Keesling no auto S.
Did not s Auto ship. Colleen Keesling
Response from SmileactivesJul 13, 2026
Thank you for your feedback, Colleen. After reviewing your account, we can confirm that your subscription was successfully canceled as of July 10, 2026. If anything else comes up, we're here. Thank you for choosing Smileactives.
Veronica
I was enrolled in a subscription plan with my initial order. I have requested cancellation. This is my second attempt.
Response from SmileactivesJul 10, 2026
We're sorry to hear about your experience, Veronica. Your cancellation request has been completed. A confirmation email will be sent shortly with an overview of your canceled account and cancellation details for your records. Thank you for choosing Smileactives and allowing us to be part of your smile care journey.
