SmileactivesReviews of smileactives.com

Scam Alert! Hidden subscriptions, they will not cancel, had to involve Credit Card Company. Let’s add it doesn’t work. International internet fraud. Reported to authorities

hen you purchase any product from the smile actives website, you are automatically enrolled in an "auto delivery program". I purchased a "Pro Whitening Gel" 1oz for $24.95. One month later, I was sent a full sized product that is intended to be used for 90 days. I was initially billed $29.62 for that full sized product, which actually repeats for another 2 months for a total of $88.86. They don't send any order confirmation or shipping emails, and no details are shown within the customer portal. It is intentionally difficult to use to keep customers enrolled in their scam. I found the details of their scam on the terms and conditions page, and very small when you click on specifics of their sale up top. Here's what it says: THIS IS A SCAM. This is what you're committing to when you buy a product on their site: Automatic Renewal Terms. If you are placing an order online or by telephone as part of our automatic renewal program, your membership in the program will remain in effect until it is cancelled. We may, in our sole discretion, terminate your membership in the program at any time without notice to you. IF YOU ARE A MEMBER OF OUR AUTOMATIC RENEWAL PROGRAM AND YOU HAVE PROVIDED US WITH A VALID CREDIT CARD NUMBER OR AN ALTERNATE PAYMENT METHOD, EACH SHIPMENT WILL BE AUTOMATICALLY PROCESSED AT THE TIME OF EACH SUCCESSIVE SHIPMENT AND/OR INSTALLMENT PAYMENT AND WILL BE BILLED TO THE PAYMENT METHOD YOU PROVIDED TO US AT THE TIME OF YOUR INITIAL PURCHASE AND ENROLLMENT. IF YOU WISH TO CANCEL YOUR PARTICIPATION IN OUR AUTOMATIC RENEWAL PROGRAM, YOU MAY DO SO BY CALLING A CUSTOMER SERVICE REPRESENTATIVE AT THE TELEPHONE NUMBERS LISTED ON THE WEBSITE UNDER CUSTOMER SERVICE.

This company has deceptive practices, in my opinion. I ordered a trial package of teeth whitening gel and a pen and the agreed upon price was $32.35. A month or so later I received an additional package and was charged $47.46. I sent a chat, an email and tried to call to cancel this recurring order. I then was billed again another $47.46 and should have had my credit card company block the payment. Instead I reached out again the the Smile Actives company requested to stop the payments. Last month a THIRD TIME my card was charged $47.50! I did not receive another shipment. It took multiple calls and emails to finally get an answer. The representative states that upon ordering the trial package, I also agreed to the subscription. This is not obvious on the website! Conveniently, she also told me the cut off date for returns and a refund was a few days before I called. I am very unhappy that I was charged an additional $142.38 and given no opportunity for returning products or even a partial refund. On top of all this the product is minimally effective.

It doesn't work. They make it difficult to cancel. They sign you up for auto shipment but the next shipment is a large gel toothpaste and 3 gel sticks for a total of $142 77. I was told they will be charging two more installments of $47.59. I am returning to try to get a refund.

I ordered the product and used it for almost 60 days, Did not work at all. Returned it with tracking and they received on Dec 30. No refund as of Jan 21 so I called and they said they just processed it yesterday but it would take 5-7 days after that to refund back to my card. What a bunch of BS. According to their AI Chat Once the returned products are received, it typically takes about 7 business days to process the refund, which will be credited to your original form of payment (minus shipping and handling).

I do not recommend this product or this company. This company is more interested in billing you monthly and they don't make it easy to get your money back. My teeth don't look much whiter. At $50 per month, my wallet is much lighter. Product is marginal but their billing is very aggressive.

Be careful when purchasing this product. They automatically sign you up for monthly delivery and charges. I purchased a "one time" transaction and then started receiving monthly shipments that I never authorized.

A total scam. Read reviews here and BBB!