SmileactivesReviews of smileactives.com

No advance notice of charges to my account. I had a hard time cancelling online. Had to call and spent 25 min on phone to cancel. Made my teeth very sensitive. Wouldn’t recommend.

I signed up in January to receive product which I did receive. In February, I received more product and was charged for the product. They put you automatically into an AutoShip program. I contacted them via chat and told them to remove me from any autoship program and was told I was removed. Just received my statement and I was charged again and this time with NO product. These guys are hard to reach but I'll let my credit card company deal with them and backcharge them for the entire amount DON"T Sign up for their product.

Fake product. Did not work and after a one time purchase I was automatically signed up for an account with subscription which they automatically charged to my account without permission. To get a refund I had to spend $15 to ship it back only to find out they would not refund that, or the cost of shipping the original product I didn’t ask for or the taxes so now not only have they charged $60 unauthorized I’m losing $10 on taxes and shipping and another $15 on shipping it back. Trash. Don’t trust this product or company.

I purchased the introductory Smileactives kit (tooth whitening gel, toothbrush) and used the product. It has a very slight effect on my teeth, but I continued using it. I meant to cancel it, but forgot and the second shipment was mailed out. Upon receiving it, I immediately cancelled my subscription and requested that I return the 2nd shipment and start the process of a return. I tracked the return via the USPS, as instructed, and waited my "7-10 business days" for my refund. On day 9 I received 2 partial refunds of the 2 charges they had made, as the 2nd shipment was 3 times the stated amount, as the fine print states that the agreed upon amount would be charged in 3 payments. The 2 partial refunds were of the initial shipment #2 and the 2nd of the 3 payments. I was guanteed that the 3rd payment would not process. After the return and cancellation, I also deleted my payment information to circumvent any additional charges. When I called the company to see why I was only getting partial refunds, they stated they had not refunded the shipping - which they jacked up x 3, as the initial shipment had zero shipping, the 3rd payment isn't being charged (which included the shipping), so they rolled ALL of the shipping into the 2nd payment/shipment and kept a portion of my "refund". I was told I would receive a credit in the amount of $94.91, but only received 2 partial payments which totaled $81.99. I absolutely would NOT reccomend this company or product, as they are, indeed, deceitful in their charging and refund practices. It's take 3 calls already to try to straighten this out and I actually only have an email stating that I was partially refunded as they stated it would take "another 3-5 business days for my refund to process." DO NOT ORDER FROM THIS COMPANY. Also, the product doesn't really do as much, if any, of what it promises. I should know better, but I made the choice to try, as they guaranteed a 60 day money back refund, even if all of the product was used - which, it wasn't, as I sent back the 2nd shipment unopened. Bottom line, it's a difficult process to get a refund (still hoping it goes through, as promised) and the product doesn't live up to the advertisement.

I purchased Smileactives and was enrolled without my knowledge in a subscription plan that sent me products every three months and charged my credit card $90.00 for the three containers of Smileactives whitener that I received. Holy smokes! That is expensive. I called and tried to convince their customer service representative that I wanted to cancel this plan. I got pushback like crazy from her and I finally got an email saying that the plan was canceled. We'll see. She said two more tubes of the product were scheduled to be sent to me in April. I changed my credit card. Good luck trying to collect $60.00 in April. Don't buy this product. It really works--my husband and I really like it--but you'll get roped into a subscription plan and they'll milk your credit card account.

I should have done more research before ordering, that's on me. The hidden "recurring subscription" is just bad business. If you have a good product, no reason to hide it. Hard to cancel. No pre-ship warning. I had no idea this was a subscription, with an outrageous price! The product did not work for me, using twice daily per instructions, no noticeable difference. I did not attempt to return, my fault for not reading other reviews, so I can't comment on customer service.

Horrible customer service and fraudulent practices! They do not disclose that you are automatically enrolled in a subscription after first low price shipment. Next shipment is$149!!!! Try to cancel and you keep getting billed. Miss ONE payment and they send you to collections. No attempt to contact you. BUYER BEWARE

I wished I had checked out this company on Trustpilot before the one-time order of its product! As other reviewers have noted, this company put me on a subscription, which I specifically did not want, and continued to send me products every three months and charge my credit card. When I contacted customer service, I was told --after being given the run-around--I would not receive any other shipments and there would be no further charges to my credit card. I asked for verification in writing and was told I would receive an automatic email confirmation--first I was told I would get it immediately, then I was told within 30 minutes of the end of the call, and then "on this day" (which I clarified to mean sometime before the end of the day). I pointed out the conflicting statements. I asked to speak to a supervisor and was told none were available. I am going to report this company to my credit card company, and will be looking into the pattern of business practices of this company.