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Smileactives (smileactives.com) has 1,940 customer reviews on Five Star Index, with an average rating of 2.3 out of 5.
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James
Please stop this auto draft immediately
Response from SmileactivesMay 29, 2026
We apologize for this experience, James. We would appreciate the opportunity to review your account, provide clarification regarding the billing details, and assist with any changes needed. Please give us a call at 1-800-207-8952 or chat with us anytime at smileactives.com. Our Customer Care team is here to help.
Jenna N.
Product is nice but they automatically send you full size products 3 months later and charged me $176. No email notification was sent that I would be charged and to anticipate a package being delivered. I was completely unaware order was sent to another state I don't reside in full time. Then issues with the return. Just get whitening gel from your dentist!
Response from SmileactivesMay 29, 2026
Thank you for sharing your feedback with us, Jenna, and we are sincerely sorry to hear about your experience. We completely understand your concern and apologize for any confusion regarding the membership program. Our introductory offer is designed to ensure you never run out of your favorites, so it does include enrollment in future shipments unless canceled. However, we want to ensure your account is handled correctly and that any return issues are resolved to your satisfaction. Our Customer Care team would be happy to review your experience, look into your shipment details, and provide additional support. Please give us a call at 1-800-207-8952, or chat with us at smileactives.com so we can assist you directly and make this right.
allen
Ridiculous stupid customer service reps. Could not find my account. Had to open a new account
Response from SmileactivesMay 31, 2026
We sincerely apologize that your recent experience with our Customer Care team did not meet expectations, Allen. Your feedback is important to us, and we appreciate the opportunity to improve. Please give us a call at 1-800-207-8952 or chat with us anytime at smileactives.com so one of our dedicated team members can assist you further.
Marianna
My teeth are still stained
Response from SmileactivesJun 1, 2026
We’re sorry to hear that you’re not seeing the results you were hoping for, Marianna. We truly want every customer to love their Smileactives experience. For you to achieve the best results, we recommend consistent use of the product. Our Customer Care team would be happy to assist you further and answer any questions you may have. Please don't hesitate to reach out to us at (800) 207-8925 or chat with us anytime at smileactives.com.
Maxine R.
I want to cancel. Not working
Response from SmileactivesMay 29, 2026
We’re sorry to hear that Smileactives did not meet your expectations, Maxine. We truly want every customer to feel confident and satisfied with their experience. Consistency is key when it comes to seeing the best results, and we want to make sure you have the opportunity to experience the full benefits. We would also appreciate the chance to assist you further and address any concerns to ensure a more positive experience. Please contact our Customer Care team at 1-800-207-8952 or chat with us anytime at smileactives.com so we can help you directly.
Thomas
Product didn’t work…. Please cancel…
Response from SmileactivesJun 1, 2026
We’re truly sorry to hear that your experience with Smileactives hasn’t matched what you were hoping for, Thomas. We want every customer to feel confident and satisfied with their results. Consistency is the key to seeing the full benefits, and we’d love to help you get the most out of your routine. We’re also here to address any concerns and work toward making your experience a more positive one. Please contact our Customer Care team at (800) 207-8925 or chat with us anytime at smileactives.com.
Justin
You keep sending me products even though I cancelled the order. Quit sending me stuff! I have way too much of your products. I WILL CALL WHEN I NEED PRODUCTS!!!
Response from SmileactivesJun 1, 2026
We understand how this could have been confusing, Justin. Our goal is always to provide a transparent and positive experience. To clarify, the purchase included an introductory shipment with ongoing membership deliveries unless cancelled. We encourage customers to review the offer details at checkout. Please contact our Customer Care team so we can review your account and assist further. Give us a call at (800) 207-8952 or via chat at smileactives.com.
Michael
Please cancel immediately
Response from SmileactivesJun 1, 2026
We understand your frustration and appreciate your feedback, Michael. Our goal is always to provide a transparent and positive experience. Our Customer Care team would be happy to assist you further and answer any questions you may have. Please give us a call at (800) 207-8925 or reach us via chat at smileactives.com.
