luanna R.
No change at all using product 2x a…
No change at all using product 2x a day, When trying to cancel subscription, there is not a cancel option. Has to update my kit and would not let me put all products at 0. Then had to push the date out 6 months to ensure no charges until I get an answer back from cancel request email. DO NOT try to call no one will anwser after waiting an hour on hold. Horrible choice on my end to even try this! The 60 day money back guarantee is not complete true as you have to pay to ship the product back to the company. If I could give it negative stars I would.
Response from SmileactivesOct 5, 2026
We're sorry to hear about your experience, Luanna. We can confirm that your account was successfully canceled today, October 5, 2026, and we assure you that there will be no future shipments. If you still need further assistance with your account, please contact our Customer Care team at 1‑800‑207‑8952, available daily from 7:00 AM to 10:00 PM EST, so we can assist you directly.