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Smileactives (smileactives.com) has 1,940 customer reviews on Five Star Index, with an average rating of 2.3 out of 5.
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Martin
I canceled my subscription and I keep getting billed and receiving product.
Response from SmileactivesJun 18, 2026
We're sorry to hear that your experience didn't meet your expectations, Martin. As transparency is incredibly important to us. We’d love the opportunity to connect and help resolve this for you. Please give us a call at 1-800-207-8952. Our team is available every day from 7:00 AM to 10:00 PM to assist you directly
Donna
It didn't work I'm not using your product requested to cancel 6 month ago wanted my money back you can the toothpaste back i don't use it.
Response from SmileactivesJun 18, 2026
Your cancellation request has been completed, Donna. A confirmation email will be sent shortly with an overview of your canceled account and cancellation details for your records. Thank you for choosing Smileactives and allowing us to be part of your smile care journey.
Frederic
I mistakenly signed up for a subscription when I initially ordered your product. I have tried several time to cancel…to no avail. I still receive your product. It is highway robbery to force people to receive your product by hiding the subscription in small letters and not having a direct customer service contact. I am not interested.
Response from SmileactivesJun 18, 2026
We understand your concern, Frederic, and we apologize for any confusion. We want to straighten things out and provide you with a clear explanation of how our membership program works. We would welcome the opportunity to make this right, so please give our Customer Care team a call at 1-800-207-8952. We are available daily from 7:00 AM to 10:00 PM.
GLENDA I P.
Stop sending emails to me.
Response from SmileactivesJun 18, 2026
Thank you for your feedback, Glenda. Transparency is a priority for Smileactives, and we are committed to making things right and we want to ensure your concerns are properly addressed. We welcome the opportunity to discuss this with you further. Please reach out to our team at 1-800-207-8952—we are available daily from 7:00 AM to 10:00 PM and are ready to assist.
Alyssa
It was not disclosed that this was a subscription. They made it seem like it would be a one time purchase of $25. It ended up being $90 and wasn’t explained at all. And the product doesn’t work. Very disappointed in the trickery and poor quality. W
Response from SmileactivesJun 18, 2026
We're sorry to hear about your experience and that you haven’t seen the results you were hoping for, Alyssa. This is not the service we aim to deliver. To clarify, the introductory offer does include future shipments unless canceled. Our Customer Care team would be happy to review your account and go over the billing details with you. Kindly contact us at 1‑800‑207‑8952, available 7:00 AM to 10:00 PM daily, so we can assist you directly.
Ann
It is not working for me
Response from SmileactivesJun 17, 2026
We're truly sorry to hear that you haven’t seen the results you were hoping for, Ann. Whitening progress can differ from person to person based on individual smile conditions and how consistently the product is used. For the best outcome, please be sure to apply the recommended amount of gel twice daily and brush for a full 2 minutes each time. Our Customer Care team would be happy to help. Kindly contact us at 1‑800‑207‑8952, available 7:00 AM to 10:00 PM daily, so we can assist you directly.
Rug Shopper's E.
I want to cancel my subscription immediately. I have called customer service and they would not help me. Do I need to Get my attorney involved ?? Please reply and confirm my cancellation from any new and future shipments.
Response from SmileactivesJun 18, 2026
We're sorry to hear about your experience. After reviewing your account, we can confirm that your subscription was successfully canceled as of June 16, 2026, with a $0.00 balance and no future charges or shipments. Thank you for choosing Smileactives and allowing us to be part of your smile‑care journey.
Donna
I used a whole bottle already as directed and it didn’t touch my teeth at all
Response from SmileactivesJun 17, 2026
We're truly sorry to hear that you haven't seen the brightening results you were hoping for, Donna. Results can differ from person to person based on individual smile conditions and how consistently the product is used. To help you get the best outcome, please be sure to apply the recommended amount of gel twice a day and brush for a full 2 minutes each time. Our Customer Care team would be happy to help. Kindly contact us at 1‑800‑207‑8952, available 7:00 AM to 10:00 PM daily, so we can assist you directly.
