Mark R.
Deceptive subscription setup
Deceptive subscription setup. I got the supposedly reduced price trial but it actually signed me up for subscription. I am very familiar with subscriptions so I look for those things but this was buried where I did not see it. Ultimately the sample cost me $90 or more to get out of the subscription. Thought I was getting sample for $30. Tried to get credit but they did not care. Stay AWAY from this business. Not reputable.
Response from SmileactivesJun 19, 2026
We sincerely apologize for the frustration you've experienced, Mark. We understand your concerns, and we're sorry that your experience did not meet your expectations. We would appreciate the opportunity to provide further clarification regarding the membership program and associated charges, as well as assist with any remaining concerns you may have. Please give our Customer Care team a call at 1-800-207-8952, available daily from 7:00 AM to 10:00 PM. We value your feedback and would welcome the chance to address your concerns directly.