SCAM! Will not refund what they have already charged. Keeps sending the crap and it does not work
Response from SmileactivesJun 29, 2026
We’re sorry to hear about your experience, Maria. We understand your concern regarding a reimbursement. Once the returned product is received in our facility, your refund will be processed automatically and should reflect within approximately 3–5 banking days. We’re also happy to review your account to assist you further and help get this resolved. Please contact us at 1‑800‑207‑8952, available from 7:00 AM to 10:00 PM daily, so we can support you directly.
LB
LB
Avoid like the plague
Avoid like the plague and biblical disasters. After three weeks of use and no change noted, I received a notice from a credit card issuer stating that I was charged by Smileactives. I began a Live Chat with these yahoos and was told that since the automatic resupply was processed, a refund could not be issued. Long story short, I was told that THREE additional charges would be applied that could not be reversed. I stated that "I am telling you on June 26, 2026 to cancel all shipments and charges", and if they want to charge me a month or so later after being told FOUR TIMES to stop, an attorney would be involved. She then stated that as "a one time courtesy", everything will be canceled and no further activity would occur. Oh, I have the transcript, and it is pathetic and kinda fraudulent. During the chat, I was notified by the credit card company that the charge I disputed a few hours ago was determined to be "unauthorized". Seriously, avoid these unethical clowns.
Response from SmileactivesJun 29, 2026
Thank you for sharing your experience, LB. We’re truly sorry for the frustration this has caused — it’s never the feeling we want any of our customers to have. We understand that you weren’t aware of the subscription, and we’d be happy to clarify how it works. With the initial order, a membership is included, which is why you received a 90‑day supply about a month later. This shipment is designed to last for three months. The charges are not taken upfront; instead, the total cost is divided into three monthly payments for your convenience. Your order also comes with a 60‑Day Money‑Back Guarantee. This allows you to use the product, and if you’re not satisfied with the results, you can return it for a full refund of the purchase price, less shipping and handling.
Please reach out to our Customer Care team so we can review your account and assist you further. You can contact us at 1‑800‑207‑8952. We’re available daily from 7:00 AM to 10:00 PM.
EL
Elizabeth
Deceptive business practices!!!! Don't do it!
I am yet another customer who made a single item purchase, and hidden somewhere (apparently, but impossible to determine) behind the submit order button was a litany of agreements that are non-transparent and intentionally deceptive. Apparently there is a hidden or inferred 'membership' where there is a charge of over $30 per item, and additionally the same charge each month thereafter for 2 months. Even the customer service folks through SmileActives do not have a copy of the agreement, and cannot help there. Do NOT order from these folks, their business design is intended to obfuscate and leech additional funds from their unsuspecting customers.
Response from SmileactivesJun 29, 2026
We sincerely apologize for your experience, Elizabeth, and truly appreciate your feedback. This is not the experience we want for our customers. The subscription details are shown before the “Pay Now” button, explaining that after the initial order, a replenishment ships every three months, providing a full‑size 90‑day supply. You’re also in full control of your account—you can adjust your shipping schedule, delay a shipment, change products, or cancel anytime. For billing, the program uses a three‑month payment plan, allowing you to pay in smaller monthly installments rather than all at once. We’re happy to review your account to assist you further more and help you get this resolved. Please contact us at 1‑800‑207‑8952, available from 7:00 AM to 10:00 PM daily, so we can support you directly.
WT
William T.
Another scamming company who puts you…
Another scamming company who puts you on a subscription and makes it tough to cancel!
Response from SmileactivesJun 25, 2026
William, your cancellation request has been completed. A confirmation email will be sent shortly with an overview of your canceled account and cancellation details for your records. Thank you for choosing Smileactives and allowing us to be part of your smile care journey.
JG
JG
How do I cancel???
How do I cancel???
Response from SmileactivesJun 25, 2026
We’re sorry to hear that you’re considering canceling your membership, JG. To assist you and address any concern, please contact our Customer Care team at 1-800-207-8952 7:00 AM–10:00 PM EST. We're happy to assist you.
JE
Jeannie
I have requested numerous time for…
I have requested numerous time for smile actives NOT TO automatically send me more of your product. I will order when I need it. I just received another one. Two days after my order arrived. I am returning it. Do not send to me unless I place an order. And please credit my credit card.
Response from SmileactivesJun 24, 2026
We're sorry to hear your feedback, Jeannie. We'd be happy to review your refund request. And help get this resolved. Please contact our Smileactives Customer Care team at 1-800-207-8952 7:00 AM–10:00 PM EST. We're happy to assist you.
JO
Joanna
Allergic reaction
I had an allergic reaction to the product on my lips and would like to request a refund
Response from SmileactivesJun 23, 2026
We’re sorry to hear about your experience, Joanna. Your health is our top priority, so please discontinue use of the product right away. Rest assured, your account has already been canceled. For assistance with your reimbursement or if you have any additional questions, please contact us at 1‑800‑207‑8952, available 7:00 AM to 10:00 PM daily, and we’ll be happy to help you directly.
LF
Linda F.
I would have given ZERO stars if that…
I would have given ZERO stars if that was an option. You have charged me twice for shipments I have not received. I change my deliveries early this year for Sept 2026 because I had plenty of product. Still was charged on a 3 month schedule.
Response from SmileactivesJun 23, 2026
Thank you for your feedback, Linda. We’re sorry for the confusion this has caused. After reviewing your account, we can confirm that before the shipment date was changed, there was a scheduled shipment for 02/11/2026. The product you received in February is a 90‑day supply. For the payment plan, the total order amount is divided into three monthly payments. Regarding the shipment reschedule, it was processed on 04/01/2026, and the shipment currently being billed was already delivered before that change took effect.
If you have any additional questions or would like further assistance, please feel free to call us at 1‑800‑207‑8952, available 7:00 AM to 10:00 PM daily, so we can assist you directly.
