SmileactivesReviews of smileactives.com

Response from SmileactivesOct 7, 2026

Thank you for sharing your feedback, Tracy. We apologize that your first order did not match your expectations regarding item sizing. Since you are just starting out, your initial package includes an introductory size to get you started, while all ongoing deliveries will feature full-sized designed to last three months. If you have any questions or need further assistance, kindly contact us at 1‑800‑207‑8952, available daily from 7:00 AM to 10:00 PM EST, so we can assist you directly.

Response from SmileactivesOct 6, 2026

We're sorry to hear about your experience, Karen. Your cancellation request has been completed. A confirmation email will be sent shortly with an overview of your canceled account and cancellation details for your records. If anything else comes up, we're here. Thank you for choosing Smileactives and allowing us to be part of your smile care journey.

Response from SmileactivesOct 6, 2026

We're sorry to hear about your experience, Linda. Your cancellation request has been completed. A confirmation email will be sent shortly with an overview of your canceled account and cancellation details for your records. If anything else comes up, we're here. Thank you for choosing Smileactives and allowing us to be part of your smile care journey.

Response from SmileactivesOct 6, 2026

We're sorry to hear about your experience and concerns regarding our subscription details and billing, Patrick. We never want customers to feel surprised or frustrated by their ordering experience. We appreciate you bringing this feedback forward and will share it with the appropriate team for review. If you still need assistance with your account, please contact our Customer Care team at 1‑800‑207‑8952, available daily from 7:00 AM to 10:00 PM EST, so we can assist you directly.

Response from SmileactivesOct 6, 2026

We're sorry to hear about your experience, Piper. We never want customers to feel surprised or frustrated by their ordering experience. We appreciate you bringing this feedback to our attention and will share it with the appropriate team for review. Our Customer Care team would be happy to review your account and assist with any changes needed. Kindly contact us at 1‑800‑207‑8952, available daily from 7:00 AM to 10:00 PM EST, so we can assist you directly

Response from SmileactivesOct 6, 2026

We're sorry to hear about your experience, Bryant. We would like to clarify your account details to clear up how those charges occurred. Because each full-sized kit is designed as a 3-month supply, the cost of that shipment is split into three monthly payments. When your account was closed on September 7, 2026, there was still one final installment remaining to complete the balance for the last package sent to you. If you still have any questions or need further assistance, kindly contact us at 1‑800‑207‑8952, available daily from 7:00 AM to 10:00 PM EST, so we can assist you directly.

Response from SmileactivesOct 6, 2026

We're sorry to hear you haven't seen results after a couple of weeks, Pkirsch. Since everyone has different teeth and daily habits, progress can naturally vary from person to person. To help you get optimal results, please be sure to use the suggested amount of gel twice a day, and make sure to brush for two full minutes each time. Our Customer Care team is always here to help with tips and guidance. Kindly contact us at 1‑800‑207‑8952, available daily from 7:00 AM to 10:00 PM EST, so we can assist you directly.

Response from SmileactivesOct 6, 2026

Thank you for bringing this to our attention, Kim. We are glad you appreciate our product, though we apologize for the trouble and long wait times you faced while trying to manage your billing settings. Our Customer Care team can review your account history, assist with updating your card information safely, and make sure your balance is fully resolved. Kindly contact us at 1‑800‑207‑8952, available daily from 7:00 AM to 10:00 PM EST, so we can assist you directly.