I’ve using as directed and haven’t seen any difference and the last time I used the gel my gums and teeth burned.
Response from SmileactivesJul 6, 2026
We’re very sorry to hear about your experience, Monica. Your health and safety are our top priorities, so we recommend discontinuing use of the product immediately. We would appreciate the opportunity to connect with you so we can better understand the situation and assist you further. Please contact our Customer Care team at 1-800-207-8952, or chat with us at smileactives.com so we can support you directly and make this right.
KL
Kara L.
The product does not work
The product does not work. I am trying to cancel my subscription. I forgot my password. You were supposed to send me an email to reset my password it never comes. My experience is horrible! As a result I will pass my bad experience onto everyone I can.
Response from SmileactivesJul 6, 2026
We’re sorry to hear the product didn’t meet your expectations, Kara. We want every customer to feel confident in their Smileactives experience, and we understand how frustrating account access issues can be. Upon reviewing your account, we can confirm that your subscription was canceled on July 3, 2026. If you have any further questions or need additional assistance, please contact our Customer Care team at 1‑800‑207‑8952, available daily from 7:00 AM to 10:00 PM EST.
TH
Thomas
I got the product to try it out
I got the product to try it out. After the trial period, I was auto renewed. I called and spoke to Gela. Told her I wanted to cancel. She told me that I could not; that the shipping process has started and I could not cancel and they were sending me a three month supply. I was notified of the charge by my bank. I told her I wanted a supervisor. She placed me on hold and came back to say she was canceling the order. After she canceled it I told her that I didn't appreciate being lied to. They will tell you they can't cancel hoping you will accept it. I really can't say the the product is any better than others I have tried. Beware that this is how they do business.
Response from SmileactivesJul 4, 2026
Thank you for taking the time to share your feedback, Thomas. We’re truly sorry for the frustration you experienced during your recent interaction with our team. Your experience does not reflect the standard of service we aim to provide. To clarify our process, customers are always able to cancel their subscription at any time. However, if an order has already entered the shipping stage—once a package is in transit, we’re unable to stop the shipment. However, the subscription itself can still be canceled to prevent future orders. And our products are covered 60 DAY MONEY BACK GUARANTEE wherein you can use the product or try the product, see how it works and if you are really not satisfied with the results, you can return the product and you will be refunded with the full purchase price less shipping and handling.
Your experience matters to us, and we’ll use your feedback to ensure our representatives provide clear, accurate information moving forward.
SJ
Sheena J.
If I could give zero stars
If I could give zero stars, I would. This company fraudulently charges you—I did not agree to recurring payments, and they’ve now charged my account nearly $90. I had to cancel through PayPal, only to have them repeatedly send bills saying I didn’t pay $29 (I have receipts of 3 charges I didn’t approve, and ONLY PRODUCT FROM THE FIRST ORDER). When you call, they don’t speak English, you can’t get any answers, they’re rude and awful. SCAM COMPANY. Do not buy.
Response from SmileactivesJul 1, 2026
We are deeply sorry for the confusion and poor experience you had when trying to contact us, Sheena. Absolutely not the standard of service we want to provide. We want to sincerely apologize for any lack of clarity regarding our ordering process. Our introductory kits includes a subscription program, where a new, full-size supply is automatically prepared and shipped to you after the initial trial period. We completely understand your frustration regarding the billing, and we want to ensure your account is handled exactly as you wish. Please note that we don't charge you the entire amount for the full-size kit all at once upon shipment. For your convenience, the total cost is broken down into a 3-month payment plan. We truly appreciate your feedback as it helps us improve how we communicate our subscription details to our customers.
For further clarification and assistance, please reach us at 1‑800‑207‑8952. We are available daily from 7:00 AM to 10:00 PM, and we want to make sure your concern is fully resolved.
LJ
Leon J.
I wish there was a ZERO star option
I wish there was a ZERO star option. I did not sign up for the subscription option. I was only sent one order but was billed for four months straight. I am going to try to work through my bank to halt any further payments.
Response from SmileactivesJun 30, 2026
We're sorry to hear about your experience, Leon. This is not the kind of experience we want for our customers. Your feedback matters, and we want to make things right for you as transparency is incredibly important to us. We’d love the opportunity to connect and help resolve this for you. Please don't hesitate to give us a call at 1‑800‑207‑8952. We are available daily from 7:00 AM to 10:00 PM.
KA
Karen A.
I would give no stars
I would give no stars, if possible. Both my husband and I saw NO improvement throughout the use of the product which was until the two bottles were empty. Save your money!
Response from SmileactivesJun 29, 2026
We're truly sorry to hear that you and your husband didn't see the brightening results you were hoping for, Karen. Results can differ from person to person based on individual smile conditions and how consistently the product is used. For the best outcome, please be sure to use the recommended amount of gel twice daily and brush for a full 2 minutes each time. Our Customer Care team would be happy to help. Kindly contact us at 1‑800‑207‑8952 between 7:00 AM and 10:00 PM daily so we can assist you directly.
BA
barb
You Company scams people by having an unexplaine ordering process
You are a scam. I discontinued my order but it kept coming because the special price was two items and nowhere are you told this so you took me for 3 more orders of over $400. before I got the matter figured out and permanently cancelled. I wish I had read the reviews before ordering because your customers have complained about this very issue over and over. Your rating was poor overall.
Response from SmileactivesJun 29, 2026
We're sorry to hear about your experience, Barb. We truly value customer feedback and want every customer to have a positive Smileactives experience. We'd appreciate the opportunity to better understand your concerns and assist further. Our Customer Care team would be happy to review your account, explain billing details, and help with any changes needed. Kindly contact us at 1‑800‑207‑8952, available 7:00 AM to 10:00 PM, so we can assist you directly.
SD
Sean D.
Smileactives SCAM
Smileactives will rope you into a subscription you cannot get out of. THE PRODUCT DOES NOT WORK!! AVOID!!
Response from SmileactivesJun 29, 2026
We’re sorry to hear you haven’t seen the results you were hoping for, Sean. We understand how this can be confusing. To clarify, the offer you purchased was an introductory shipment followed by future membership deliveries unless canceled, and we always encourage customers to review the checkout details. As for whitening results, they can vary from person to person based on individual smile conditions and consistent use. Our Customer Care team would be happy to review your account. Kindly contact us at 1‑800‑207‑8952, available 7:00 AM to 10:00 PM, so we can assist you directly.
