I have called and requested refunds and cancelation to my subscription but I keep getting charged!!?? I will b taking legal action if this does not stop
Response from SmileactivesJul 9, 2026
Your cancellation request has been completed, Travis. A confirmation email will be sent shortly with an overview of your canceled account and cancellation details for your records. Thank you for choosing Smileactives and allowing us to be part of your smile care journey.
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Lynn N.
I have tried to cancel my subscription…
I have tried to cancel my subscription numerous times. I have continued to recieve product and now I am being charged for these products I dont want. I finally had to call my credit card to stop all payment. This was the only way I could stop my subscription!!
Response from SmileactivesJul 8, 2026
Your cancellation request has been completed, Lynn. A confirmation email will be sent shortly with an overview of your canceled amount and cancellation details for your records. Thank you for choosing Smileactives and allowing us to be part of your smile care journey.
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Katie P.
Terrible!!!!!
Terrible!!!!!!
They promised a hassle free return… but it was complete bull shit. The whole experience was below average and far more frustrating!!!
Response from SmileactivesJul 8, 2026
We're sorry to hear about your experience, Katie. That is certainly not the service we aim to deliver. Our Customer Care team would be happy to assist you with available return options. Kindly contact us at 1-800-207-8952, available from 7:00 AM to 10:00 PM, so we can assist you directly.
JB
JB
PLEASE READ THIS - Don't cave to this bullying
PLEASE READ THIS: This is a classic rip-off company that teases you to buy something (which you do), signs you up for subscription in fine print (please do a false check-out on the website to see that fine print), sends you additional product a month later, and then, when you realize there was fine print on the website (and super fine print on your receipt), tells you can't cancel and owe them another $140 whether you receive the remainder of the unknown product or now. And if you've fallen into their trap, know that your card company is likely to support you in your 'chargeback'...
Response from SmileactivesJul 9, 2026
We’re sorry to hear about your experience and understand your concern regarding subscription details, shipments, and billing, JB. We never want customers to feel surprised or frustrated by their order experience. Smileactives provides offer and subscription information during checkout and in customer communications, but we understand that clarity is extremely important. We appreciate you bringing this feedback forward and will share it with the appropriate team for review. We also offer a 60-day money-back guarantee, and if you still need assistance with your account, cancellation, return, or billing concern, please contact our Customer Care team so we can review your account and help directly. You can reach us out at 1‑800‑207‑8952. We are available daily from 7:00 AM to 10:00 PM.
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Bruce
i cant login
i cant login
Response from SmileactivesJul 7, 2026
We’re sorry to hear you’re having trouble accessing your account, Bruce. We understand how frustrating that can be. Our Smileactives Customer Care team would be happy to help you regain access and manage your membership settings. Please give us a call at 1-800-207-8952 or chat with us anytime at smileactives.com.
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Laurette W.
My husband bought a sample and has been…
My husband bought a sample and has been getting billed afterwards with no product received!! Crappy company... If if it is a Company.
Response from SmileactivesJul 6, 2026
We’re sorry to hear about your experience, Laurette. It’s not the kind of situation we ever want for our customers. Just to clarify, the offer purchased was an introductory shipment followed by future membership deliveries unless canceled. We always encourage customers to review the offer details provided during checkout. Our Customer Care team would be happy to help and explain billing details. Kindly contact us at 1‑800‑207‑8952 between 7:00 AM and 10:00 PM daily so we can assist you directly.
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Linda
The product felt like it was burning my…
The product felt like it was burning my gums and actually made my teeth hurt. Also beware it is a subscription program.
Response from SmileactivesJul 6, 2026
We're sorry to hear about your experience and that you haven’t seen the results you were hoping for, Linda. If you haven’t already, please stop using the product. Upon checking your account, we can confirm it was successfully canceled on June 10, 2026. If you have any further questions or need additional assistance, Please contact our Customer Care team at 1-800-207-8952, available daily from 7:00 AM–10:00 PM EST.
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Charles
Hidden subscription.
Hidden subscription.
I was all set to buy the product and just happened to catch a statement "by making this purchase you agree to future shipments...". I wrote customer service, who told me that there was a one-time purchase option. When I still couldn't find it, I notified them and they sent me a link where I could purchase a single tube for $29.95.
With all of the complaints about cancelling subscriptions, I decided to try another brand where there was a one-time purchase option.
Response from SmileactivesJul 6, 2026
We understand how this may have been confusing, Charles. To clarify, the offer purchased was an introductory shipment followed by future membership deliveries unless canceled. We always encourage customers to review the offer details provided during checkout. Our Customer Care team would be happy to review your account, explain billing details, and assist with any changes needed. Kindly contact us at 1‑800‑207‑8952 between 7:00 AM and 10:00 PM daily so we can assist you directly.
