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Smileactives (smileactives.com) has 1,940 customer reviews on Five Star Index, with an average rating of 2.3 out of 5.
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Dave B.
Product does not work canceled subscription and received another product
Response from SmileactivesJul 9, 2026
We're sorry to hear about your experience, Dave. Your account cancellation has been completed, and a confirmation email will be sent shortly with an overview of your canceled account and the cancellation details for your records. Thank you for choosing Smileactives and allowing us to be part of your smile care journey.
Aaron F.
I've cancelled twice and they keep charging my card. My login doesen't work any longer and support hasn't answered. To make matters worse, they responded with canned comments telling me to call a 800 number. I have done this TWICE and keep getting billed. Deal Smile Creatives: You are missing the whole point. Your forced subscription model isnt ethical and your reviews reflect that. You have a choice - you can actually respond to the market and adjust your billing and customer service model or you'll likely be shut down all together.
Response from SmileactivesJul 9, 2026
We're sorry to hear you're having trouble accessing your account and we understand your frustration, Aaron. Our goal is always to provide a transparent and positive experience. Our Customer Care team would be happy to review your account, explain the billing details, and assist with any changes needed. Kindly contact us at 1-800-207-8952, available from 7:00 AM to 10:00 PM, so we can assist you directly.
customer
Does not work. I have tried numerous times to cancel and you are still taking money out of my account.
Response from SmileactivesJul 9, 2026
We're sorry to hear that you're not getting the results you were hoping, Shawna. We understand your frustration and appreciate your feedback. Our goal is always to provide a transparent and positive experience. Our Customer Care team would be happy to review your account, explain the billing details, and assist with any changes needed. Kindly contact us at 1-800-207-8952, available from 7:00 AM to 10:00 PM, so we can assist you directly.
Pamala
I’m out. Hard to cancel your subscription
Response from SmileactivesJul 9, 2026
We understand your frustration and appreciate your feedback, Pamala. Our goal is always to provide a transparent and positive experience. Our Customer Care team would be happy to review your account, explain the billing details, and assist with any changes needed. Kindly contact us at 1-800-207-8952, available from 7:00 AM to 10:00 PM, so we can assist you directly.
Jenny
I’ve tried to cancel for months. But I’ve reported you to the Massachusetts Attorney General’s office who will be in touch with you shortly. Please cancel.
Response from SmileactivesJul 9, 2026
Your cancellation request has been completed, Jenny. A confirmation email will be sent shortly with an overview of your canceled account and cancellation details for your records. Thank you for choosing Smileactives and allowing us to be part of your smile care journey.
Vishaal M.
My experience was this product doesn't deliver on the promise. I've used this product for like 3 weeks, consistently, adding it to my favorite toothpaste like the instruction says. My teeth are not noticeably brighter or whiter. That's my story
Response from SmileactivesJul 9, 2026
We're sorry to hear that your experience hasn't been what you were hoping for, Vishaal. Results can vary based on individual smile conditions and consistency of use. For best results, we recommend using the suggested amount of gel twice daily and brushing for a full 2 minutes each time. Our Customer Care team would be happy to help. Kindly contact us at 1-800-207-8952, available from 7:00 AM to 10:00 PM, so we can assist you directly.
Robin
I continue to receive shipments that I did not intend to receive! Please STOP! If somehow an autoship was included, I knew nothing about it! Cancel immediately!
Response from SmileactivesJul 9, 2026
Your cancellation request has been completed, Robin. A confirmation email will be sent shortly with an overview of your canceled account and cancellation details for your records. Thank you for choosing Smileactives and allowing us to be part of your smile care journey.
Diane
I have tried in multiple ways to cancel my subscription..I am single and I have so many containers that have not been used..I really do not even remember agreeing to an automatic order. Can you help me with this?
Response from SmileactivesJul 9, 2026
Your cancellation request has been completed, Diane. A confirmation email will be sent shortly with an overview of your canceled account and cancellation details for your records. Thank you for choosing Smileactives and allowing us to be part of your smile care journey.
