Melissa E.
VERY frustrated.
The products are great. The customer service—not so much! Help on the phone was no help at all. My address changed from the original address and while I did receive the product 1 time at my new address, I did not receive the next 2 orders. The 2 reps I spoke to said they changed the address on my account (I could not access) but after I gained access, the shipping address was still the old address. They insisted upon sending the last order (I was requesting a refund for orders not received) and said they could not do the refund but they would have Management call me within 48 hrs. I warned them if I did not hear from Management within the 48 hrs, I would be returning the product. I waited 5 working days and never heard, so I called in again and asked how/where to return the product to get my refund. After an hr on the phone AGAIN and the rep never answering my questions, I ended the call. Then, I get an email that explains I still owe them money for the last order!! The next day, I have a message on my phone from a supervisor, saying they heard I requested a call From Management (which I did not). I did try to return the call but the rep insistes she could help me instead of her supervisor. I ended the call and will need to do a charge-back with PayPal.
Response from SmileactivesJul 13, 2026
We're sorry to hear about the difficulties you experienced while trying to resolve your account and delivery concerns, Melissa. We understand how frustrating this situation can be and apologize that your experience did not meet expectations. Our Customer Care team would be happy to help with available return and refund options, review your account, explain billing details, and assist with any changes needed. Kindly contact us at 1-800-207-8952, available from 7:00 AM to 10:00 PM, so we can assist you directly.