SmileactivesReviews of smileactives.com

Response from SmileactivesJul 13, 2026

We understand your concern and apologize for any confusion regarding the membership program. The introductory offer includes future shipments unless canceled. Our Customer Care team would be happy to review your account, explain billing details, and assist with any changes needed. Kindly contact us at 1-800-207-8952, available from 7:00 AM to 10:00 PM, so we can assist you directly.

Response from SmileactivesJul 13, 2026

We're sorry to hear about your frustration and the experience you had with your account, Carol. We understand the importance of having clarity when managing your subscription. We’ve confirmed that your refund has been processed, and please allow 3–5 banking days for it to appear, depending on your financial institution. We also confirmed that no further charges will be made moving forward. Our Customer Care team would be happy to help if your have any additional questions. Kindly contact us at 1-800-207-8952, available from 7:00 AM to 10:00 PM, so we can assist you directly.

Response from SmileactivesJul 13, 2026

We're sorry to hear you feel disappointed, Jeff. We truly value customer feedback and want every customer to have a positive Smileactives experience. We'd appreciate the opportunity to better understand your concerns and assist you further. Kindly contact us at 1-800-207-8952, available from 7:00 AM to 10:00 PM, so we can assist you directly.

Response from SmileactivesJul 13, 2026

Your cancellation request has been completed, Normie. A confirmation email will be sent shortly with an overview of your canceled account and cancellation details for your records. Thank you for choosing Smileactives and allowing us to be part of your smile care journey.

Response from SmileactivesJul 13, 2026

We apologize for the confusion and frustration this has caused, Misty. After reviewing your account, we confirmed that a shipment had already been processed and was on its way, which resulted in the recent charge. We understand the importance of having clear subscription details and expectations. Our Customer Care team is available to review your account, clarify the billing information, and help with any updates or changes you may need. Please contact us at 1-800-207-8952, available from 7:00 AM to 10:00 PM, and we’ll be happy to assist you.

Response from SmileactivesJul 13, 2026

Thank you for sharing your feedback, Ray. We’re sorry to hear that Smileactives did not meet your expectations. We understand your concerns regarding your account and future shipments, and our Customer Care team would be happy to assist you with your request, review your account details, and help address any return or refund questions. Please contact us at 1-800-207-8952 or connect with us through the live chat at Smileactives.com so we can provide the support you need. We appreciate the opportunity to assist you.

Response from SmileactivesJul 12, 2026

We’re sorry to hear you’re having trouble accessing your account, Barbara. We understand how frustrating that can be. Please contact our Customer Care team at 1-800-207-8952, available daily from 7:00 AM–10:00 PM EST, and we’ll be happy to assist.

Response from SmileactivesJul 13, 2026

We’re sorry to hear that your experience has not brought the level of whitening you were hoping to achieve, Deborah. Results can vary based on individual smile conditions and consistency of use. For best results, we recommend using the suggested amount of gel twice daily and brushing for a full 2 minutes each time. Our Customer Care team would be happy to help. Kindly contact us at 1-800-207-8952, available from 7:00 AM to 10:00 PM, so we can assist you directly.