Robert H.
I FIRST ORDERED THE ENTRY PACKAGE TO…
I FIRST ORDERED THE ENTRY PACKAGE TO TRY THE PRODUCT. I NEVER CREATED AN ACCOUNT. SEVERAL MONTHS LATER I RECEIVED MORE PRODUCT AND THE ENCLOSED NOTE READ LIKE IT WAS FREE. I WENT TO THEIR SITE TO SEE IF I INDEED HAD AN ACCOUNT AND COULD NOT FIND ANY. THEN 2 MONTHS LATER I RECEIVED MORE. I CALLED AND FOUND OUT THAT THEY AUTOMATICALLY CREATE AN ACCOUNT WHEN YOU PLACE AN ORDER. SO I HAD TO SPEND $27.00 TO SEND BACK THE SHIPMENT TO AVOID PAYING $120.00 FOR STUFF THAT DOES NOT WORK! BEWARE...THIS IS A SCAM!!!!!
Response from SmileactivesJul 24, 2026
We're sorry to hear you feedback and experience, Robert. We understand how frustrating unexpected shipments or account confusion can be, and this is not the experience we want for our Smileactives customers. We’ve reviewed your information and we confirm that your account was fully canceled on 07/20/2026. If you still need assistance or have questions, kindly reach us at 1-800-207-8952. Our team is available every day from 7:00 AM to 10:00 PM to assist you directly.



